Customer Operations Specialist

Schwan's • Marshall, MN

75d • $47,250 - $78,750

About The Position

Schwan's Company, a U.S. affiliate of the global lifestyle brand CJ CheilJedang Corporation, is a leader in manufacturing and marketing quality foods enjoyed nationwide. We have beloved brands like Red Baron, Tony's, Big Daddy's, Villa Prima and Freschetta pizzas; bibigo, Pagoda Asian-style snacks and we can't forget Mrs. Smith's and Edwards pies! We bring families and communities together through great food. Join our team and see the opportunities are real, and the sky is the limit; this isn't just a job, it's a seat at the table! Are you passionate about delivering exceptional service and creating seamless customer experiences? Join our team as a Customer Operations Specialist, where you'll play a key role in supporting our customers and ensuring that every order - from start to finish - runs smoothly and efficiently. In this role, you'll serve as a trusted point of contact for our customers, solving problems, coordinating shipments, and collaborating with teams across Supply Chain, Transportation, Sales, and more. If you thrive in a fast-paced environment, love building relationships, and enjoy finding solutions that make a real difference, we'd love to meet you.

Requirements

• Bachelor's degree (or equivalent work experience)
• 3+ years of customer service or order management experience, ideally in a fast-paced, cross-functional environment
• Strong problem-solving skills and the ability to manage multiple priorities
• Excellent communication and relationship-building skills - you take pride in helping customers succeed
• Microsoft Office Suite (Excel, Outlook, Word)

Responsibilities

• Serve as the go-to partner for customers and internal teams to ensure accurate, on-time, and complete order fulfillment.
• Manage and monitor customer sales orders, billing, and delivery processes with precision and care.
• Troubleshoot order and delivery issues - identifying the root cause, resolving quickly, and keeping customers informed along the way.
• Research and resolve claims (such as overages, shortages, or damages), pricing discrepancies, and deduction issues.
• Partner cross-functionally with IT, Supply Chain, Pricing, Transportation, and Sales to resolve customer concerns efficiently.
• Review inventory reports to anticipate and communicate shortages or offer substitutions that keep customers satisfied.
• Analyze ordering patterns to uncover efficiencies, cost savings, and service improvements.
• Collaborate with customers on payments, inventory solutions, and process improvements.
• Support continuous improvement efforts that enhance the customer experience and strengthen internal operations.
• Maintain compliance with documentation and team processes.

Benefits

• Base salary range of $47,250- $78,750 annually
• Eligibility for a 5% annual incentive bonus based on organizational performance
• Strong foundation of health benefits
• Retirement and financial wellbeing programs
• Time off programs
• Wellbeing support programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees