Customer Operations Representative

Coyote Logistics•Southfield, MI

1d•$45,000 - $50,000

About The Position

Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook , X , LinkedIn , Instagram , and YouTube .

Requirements

Clear, effective, and professional communication skills
Organization, accuracy, and attention to detail
Ability to multitask and prioritize at a high level
Ability to build strong relationships and be a team player
Problem solving ability, issue resolution skills, proactive diligence
Positive attitude
Ability to assess situations and make decisions confidently
Customer service skills
Takes initiative
Ability to work independently and as part of a team

Responsibilities

Understand commitments, policies, contracted rates, accessorial schedules, fuel schedules, vendor agreements, KPI’s and challenges for each account.
Comprehend and execute growth strategy and actively work to reach goals for each account.
Develop strong relationships with all customer contacts and facilities.
Accept, build, and schedule all customer shipments, including all pertinent information and documentation.
Manage daily load board and take responsibility for ensuring that loads are serviced properly.
Build and maintain respectful relationships with carrier department.
Ensure loads are tracked and updated in timely manner.
Identify and communicate (potential) problems to the appropriate parties and provide solutions.
Possess understanding of the market and provide or facilitate pricing.
Prioritize and respond to both internal and external requests in a timely, effective, and professional manner.
Update and resolve incidents regularly; manage accessorials objectively while maximizing profit.
Organize and analyze data to identify new opportunities and potential threats.

Benefits

Competitive pay
Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
401(k) retirement plan with up to 5% company match
Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
Employee Assistance Program (EAP)
Tuition reimbursement, adoption assistance
Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
Health Reimbursement Arrangement
Do Well, Be Well
Comprehensive medical, dental, vision, and life insurance coverage
Retirement 401(k) featuring employer match
Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
Employee Assistance Program (EAP)
Industry-leading mental health resources
Complimentary membership to Peloton
Access to LinkedIn Learning for continuous skill enhancement
Paid time off and paid parental and disability leave
3 paid community service days annually