Customer Operations Representative – Purina Animal Nutrition

Land O'Lakes

81d • $20 - $24

About The Position

This role supports the Great Lakes Region which includes IN/OH/MI – You must be located in one of these 3 states. The Customer Service Rep is dedicated to meeting the requirements and expectations of customers that include order entry, pricing and product inquiries, product availability, and reporting quality concerns. Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills. Execute best Order Management practices in accordance to our Standard Operating Procedures (SOP). Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors. Demonstrates high standards of integrity, business ethics, and personal accountability. Builds solid working relationships with all cross function business units with diplomacy, and tact to gain alignment satisfying customer requirements and continuous improvement.

Requirements

• High School Diploma/GED
• 2+ Years of comparable Customer Service experience
• Proficient skills in Microsoft Office (Excel, Outlook, Word)
• Mastery of COR I responsibilities, skills and abilities, key training requirements, etc.

Nice To Haves

• 4 year degree in Business, Communications, Ag or another related field
• Bilingual preferred (English/Spanish)
• Experience with ADP, JD Edwards and Salesforce ideal

Responsibilities

• Act as a communication mechanism for the customer using strong communication skills, both written and verbal
• Advanced skills in order management
• Advanced understanding and knowledge of web order entry processes
• Advanced product knowledge
• Advanced knowledge and understanding of promotions, discount structures and pricing
• Advanced knowledge of contracts processes
• Complete Customer Ship confirmation/invoicing using ship confirm report
• Act as the liaison between customer service, sales, customers and manufacturing
• Advanced knowledge and understanding of customer service standard operating procedures (SOP)
• Advanced understanding of Sarbanes-Oxley (SOX) and the implications on customer service
• Own customer accounts and manage all aspects of the customer support process
• Train and mentor other customer operation representatives (COR)
• Proficient knowledge of CRM tool from all aspects, including account management, account maintenance, logging calls, building notes and contacts, and the ability to record and manage service requests

Benefits

• Medical, dental, vision
• PTO
• Life & disability insurance
• Education assistance
• 401k
• Variety of well-being resources
• Prorated PTO for part-time employees
• Holiday pay for part-time employees
• Employee development programs for part-time employees
• Prorated education assistance for part-time employees

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees