Installer

Clarity Voice•Southfield, MI

21h•Remote

About The Position

The Customer Operations Project Installer serves as the single point of contact for assigned onboarding workflows, ensuring all tickets and tasks are completed accurately and on time in accordance with defined standard operating procedures. This role requires upholding and modeling the Clarity Code of Values, performing quality work within deadlines and responsibilities to provide excellent customer service, and interacting professionally and collaboratively with all employees, customers, and vendors.

Requirements

Minimum of two years’ project management experience
Customer support experience required

Nice To Haves

Bachelor’s degree in Operations, Information Technology, Business, or a related field (preferred)

Responsibilities

Main point of contact once workflow/ticket has been assigned
Set onboarding expectations with customer during introduction call, followed up by email
Follow Best Practice Guide by Brand
Collect customer's network information
Maintain accurate, up-to-date daily status on all assigned workflows and tickets
Coordinate closely with Customer Operations Provisioners and Specialists to ensure timely task completion
Schedule virtual installation and virtual training appointment
Coordinate with POS vendors as needed prior to installation
Works with onsite installation vendor when requested
Perform impromptu virtual Install or virtual training
Provide status updates to customer on all shipping tracking information
Confirm order completion and readiness with customers
Confirm all products, services, and features being configured align with the approved customer quote
Configure and test call routing, including audio files, call flows, and system features.
Conducts virtual installations for new and existing customers
Deliver virtual training sessions for new customers