Customer Operations Professional

CMA CGM•East Rutherford, NJ

11d•$66,024 - $70,000

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? Are you known for delivering impeccable service and managing complex logistics? Are you passionate about ensuring seamless delivery experiences for high-value luxury brands? If so, we have an opportunity that allows you to combine customer service excellence with operational oversight in a fast-paced, premium environment.

Requirements

BA/BS or equivalent industry experience of 3+ years industry experience
Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully.

Responsibilities

Act as the primary liaison between internal teams, carriers, and luxury brand clients to ensure exceptional last-mile service.
Coordinate delivery schedules, monitor transportation costs, and proactively resolve delays or exceptions (shortages, damages, documentation issues).
Manage B2B shipments from origin to stores via dedicated trucks or freight carriers (FedEx, UPS), including pick-and-pack (DCR), cross-dock (CFS), and returns.
Handle claims with carriers and validate last-mile invoices.
Serve as Single Point of Contact for warehouse, stores, and customer transportation teams.
Create/update SOPs for last-mile operations and schedule daily/weekly routes.
Track orders using barcodes and software; monitor KPIs (OTIF, claim rate, exception rates, customer satisfaction).
Generate performance reports and recommend process improvements for service quality and efficiency.

Benefits

competitive Paid Time Off
401(k)
health insurance
employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.