Customer Operations Manager

Werner Enterprises • Omaha, NE

22h

About The Position

Essential Job Functions: Lead and oversee a team of strategic account managers, providing guidance, support, and coaching to drive performance and achieve business objectives. Develop customized logistics solutions to meet the unique needs and requirements of our customers, leveraging industry knowledge, best practices, and innovative technologies. Collaborate with execution teams to identify opportunities for new business development and expansion of existing accounts. Lead the development and presentation of proposals, including solution design, pricing strategies, and value propositions. Serve as the primary point of contact for strategic customer account leadership, building and maintaining strong, long-lasting relationships with key stakeholders. Lead team to manage customer relationships, ensuring alignment with expectations, contractual agreements, and service level agreements. Monitor and evaluate account performance, analyzing key metrics and identifying opportunities for continuous improvement and optimization. Stay informed about industry trends, market developments, and emerging technologies to provide strategic insights and recommendations to internal and external customers. Provide leadership and guidance to a team of account managers, fostering a culture of collaboration, innovation, and excellence. Knowledge, Skills, and Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prudent yet assertive in risk-taking Focused on cultivating enduring, mutually advantageous connections, prioritizing relationships over transactions. Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail. Strong communication skills, both verbal and written, with the ability to effectively communicate with internal and external customers. Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. Flexibility to adapt to changing priorities and client needs. Previous experience in logistics, transportation, or supply chain management operations is highly desirable. Strong problem-solving skills and a proactive approach to addressing issues and finding solutions. Motivated by achieving bottom-line results. Education and Experience: Bachelor’s degree in business administration, Logistics, Supply Chain Management, or related field preferred. Minimum of 4 years of experience in sales or logistics management, with a proven track record of developing and implementing successful solutions. Werner Enterprises delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2023 revenues of $3.3 billion, an industry-leading modern truck and trailer fleet, nearly 14,000 talented associates and our innovative Werner EDGE® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. As an industry leader, Werner is deeply committed to promoting sustainability and supporting diversity, equity and inclusion.

Requirements

• Prudent yet assertive in risk-taking
• Focused on cultivating enduring, mutually advantageous connections, prioritizing relationships over transactions.
• Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail.
• Strong communication skills, both verbal and written, with the ability to effectively communicate with internal and external customers.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Flexibility to adapt to changing priorities and client needs.
• Strong problem-solving skills and a proactive approach to addressing issues and finding solutions.
• Motivated by achieving bottom-line results.
• Minimum of 4 years of experience in sales or logistics management, with a proven track record of developing and implementing successful solutions.

Nice To Haves

• Previous experience in logistics, transportation, or supply chain management operations is highly desirable.
• Bachelor’s degree in business administration, Logistics, Supply Chain Management, or related field preferred.

Responsibilities

• Lead and oversee a team of strategic account managers, providing guidance, support, and coaching to drive performance and achieve business objectives.
• Develop customized logistics solutions to meet the unique needs and requirements of our customers, leveraging industry knowledge, best practices, and innovative technologies.
• Collaborate with execution teams to identify opportunities for new business development and expansion of existing accounts.
• Lead the development and presentation of proposals, including solution design, pricing strategies, and value propositions.
• Serve as the primary point of contact for strategic customer account leadership, building and maintaining strong, long-lasting relationships with key stakeholders.
• Lead team to manage customer relationships, ensuring alignment with expectations, contractual agreements, and service level agreements.
• Monitor and evaluate account performance, analyzing key metrics and identifying opportunities for continuous improvement and optimization.
• Stay informed about industry trends, market developments, and emerging technologies to provide strategic insights and recommendations to internal and external customers.
• Provide leadership and guidance to a team of account managers, fostering a culture of collaboration, innovation, and excellence.

Benefits

• This position is eligible for benefits, which include medical, dental and vision plans.
• We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager