Customer Operations Manager (US)

Semex • Madison, WI

4d • $83,600 • Onsite

About The Position

We are currently looking for a Customer Operations Manager to fill a new role and join our Operations Department. Reporting to the Director of Operations, USA, this role will be responsible for leading customer service and order execution, ensuring pricing and inventory accuracy, and partnering cross‑functionally to deliver consistent, high‑quality customer service and operational performance.

Requirements

• Bachelor’s degree in business, operations, or a related field preferred; background in the dairy or agricultural industry strongly preferred.
• 5+ years of experience in customer service, operations, or cross‑functional process management, including 2–3 years in a supervisory or people‑lead role.
• Strong working knowledge of order management, pricing structures, and customer service operations, with experience using CRM and ERP systems (NAV/AX preferred).
• Proven ability to lead teams, communicate effectively across functions, solve complex problems, and build strong internal and customer relationships.

Nice To Haves

• background in the dairy or agricultural industry strongly preferred.
• experience using CRM and ERP systems (NAV/AX preferred).

Responsibilities

• Lead and develop a high‑performing Customer Service team, overseeing daily service, order management, and escalations across CRM and ERP systems (NAV, AX).
• Act as the operational liaison across Sales, Inventory, Distribution, Billing, and partners to ensure accurate orders, pricing integrity, inventory visibility, and smooth fulfillment.
• Manage and oversee end‑to-end order execution, including submissions, transfers, invoicing, credits, billing support, and program‑specific customer communications.
• Maintain accurate customer, inventory, pricing, and system data while supporting daily, month‑end, and year‑end close through reporting and reconciliation.
• Monitor product flows, identify service risks, resolve constraints cross‑functionally, and optimize resource utilization.
• Develop operational tools and analyze KPIs using Excel, Power BI, and ERP data to drive continuous improvement, policy consistency, and support strategic initiatives.

Benefits

• Employee & Family Assistance Program
• Retirement Savings Plan with employer matching
• Competitive salary, merit pay and annual performance bonus
• Paid time off: Flexible time off, Personal and Sick time
• Employee Recognition Program
• Learning and development opportunities
• Social committee events
• Annual allowance for Semex Shop to purchase Semex / Boviteq branded clothing and merchandise

What This Job Offers

• Job Type: Full-time
• Career Level: Manager