Customer Operations Manager
About The Position
The Customer Operations Manager ensures smooth coordination and execution of support processes for large and complex customer accounts. As a dedicated resource in Customer Experience Team, the you'll collaborate across customer service, logistics, PMO, and finance to remove obstacles, streamline processes, and uncover opportunities that grow share of wallet. This role combines analytical problem-solving with relationship management, ensuring seamless execution and alignment between Hilti and the customer. You'll act as a key liaison, coordinating resources and driving efficiency to deliver a world-class customer experience.
Requirements
- Bachelor's Degree or equivalent Hilti experience, required
- Minimum five years of Hilti relevant experience, required
- Ability to engage and influence multiple stakeholders (e.g. HUB, Mos, customers), required
- Capacity to conceptualize an idea and take it through to a tangible solution, required
- Good communication as well as project management skills, required
Nice To Haves
- Project Management Experience, preferred
- Experience in customer facing role, strongly preferred
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Machinery Manufacturing
Number of Employees
5,001-10,000 employees
