Customer Operations Manager, US, Austin

Pelico • Miami, FL

76d

About The Position

As a Customer Operations Manager, you will play a strategic and hands-on role in maximizing the impact of the Pelico platform with our customers. Acting as a trusted partner, you will drive seamless onboarding, foster strong customer relationships, and collaborate cross-functionally to ensure users extract maximum value from Pelico’s solutions. Your work will directly contribute to accelerating our customers’ operational performance and Pelico’s growth.

Requirements

• A minimum of 5 years of experience in a customer-facing and operations role.
• Highly energetic and passionate about driving customer success and supporting them in achieving their business objectives.
• Strong interest in technology with the ability to engage in informed discussions about the data analytics industry.
• Proven experience in program or project management, preferably focused on onboarding or customer-centric processes.
• Excellent written and verbal communication skills, with the ability to create impactful presentations for both technical and business audiences.
• Deep customer empathy, enabling you to listen attentively and address their unique needs effectively.
• A growth-oriented mindset, adaptable to experimenting with new approaches, learning from setbacks, and continuously improving.

Nice To Haves

• Experience in Supply Chain operations, advanced manufacturing, and high-growth startup environment are a plus.
• Native English is mandatory (French/German a plus) to effectively interact with our international customer base.

Responsibilities

• Build Trusted Customer Relationships: Strengthen relationships with customers to enhance their manufacturing intelligence with Pelico. Conduct business reviews to celebrate successes, plan goals, and resolve escalations empathetically.
• Oversee Customer Onboarding and Implementation: Lead onboarding by visiting customer sites and ensuring smooth software implementation. Drive user adoption through clear and consistent communication.
• Collaborate Across Teams and Share Feedback: Partner with sales, marketing, product, and support teams to ensure seamless customer experiences. Share insights to influence product development and strategy.
• Grow Accounts and Enhance Value: Identify and pursue upselling and cross-selling opportunities. Work with sales to expand customer accounts and increase value.
• Define Goals and Metrics with Customers: Collaborate with customers to establish clear goals, key metrics, and timelines. Solve challenges to deliver maximum business value.

Benefits

• Work on a highly impactful product that users love!
• Office locations: In the heart of Paris (75002) and Miami, USA.
• Stock Options: Available for every employee.
• Remote Flexibility: Enjoy the freedom to work from anywhere.
• Premium Health Coverage: Up to 70% covered by Pelico (Alan Healthcare).
• Meal Allowance: €10/day worked, covered at 50% (via Swile card).
• Transportation Support: 50% public transportation coverage or an equivalent sustainable mobility package.
• Collaborative Environment: We foster a vibrant, growth-focused workplace where professional development and team connections thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees