Customer Operations Lead Specialist

SITA • Los Angeles, CA

76d • $75,000 - $85,000 • Hybrid

About The Position

The Customer Operations Lead Specialist ensures customer success by executing support plans, analyzing operations performance, and driving actions that deliver on commitments and satisfaction.

Requirements

• 4-7 years of experience troubleshooting technical issues and working with customer-facing team.
• Hands-on experience with CRM systems and familiarity with ticketing systems.
• Exposure to change management and problem management processes.
• Experience coordinating across departments and managing stakeholder communications.

Responsibilities

• Partner with account teams to oversee service delivery and technical performance.
• Conduct regular customer service reviews and support executive account planning.
• Build strong customer relationships and ensure shared, updated knowledge across functions.
• Maintain deep expertise in company products and services to provide accurate support.
• Manage customer change requests and escalate complex technical issues when needed.
• Ensure timely follow-up with customers to confirm resolution and satisfaction.

Benefits

• Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
• Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
• Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
• Equal Employment Opportunity Employer / Veterans / Disabled.
• Pay Transparency Nondiscrimination Provision: The standard base salary range for this role is $75,000.00 to $85,000.00 per year.

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees