Customer Operations Automation Developer

Career finder•Waukesha, WI

1d•$68,437 - $135,761•Hybrid

About The Position

WBS, a subsidiary of WEC Energy Group, is seeking a Customer Operations Automation Developer (IT Applications Analyst) in our Pewaukee, Wisconsin location. This position offers flexibility for a hybrid work arrangement (remote/on-site) with time spent in the Pewaukee office. This position is part of a job family (Associate IT Applications Analyst, IT Applications Analyst, and Senior IT Applications Analyst) where experience will be the determining factor. If you are currently in this Job Family, it will be a lateral move. About Us WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication. If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.Job SummaryThis position is part of the Customer Operations area that supports various business critical systems used primarily by internal users. The IT Applications Analyst works as a member of a team to support the company’s computer application systems that include a mixture of vendor and in-house developed applications primarily utilizing Microsoft development tools as well as underlying database systems (enterprise wide or client specific). Tasks include designing, modifying, developing, testing, configuring and implementing programs, scripts, processes and procedures (or decommissioning the same).

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, Computer Information Systems, MIS, Data Science, Information Science, Engineering is required. Other bachelor’s degrees will be considered based on related IT experience. Successful completion of a certified Application Development Apprenticeship will also be considered in lieu of a bachelor's degree.
This position requires unescorted access to certain critical cyber assets which would require applicants to satisfy all Company and NERC Critical Infrastructure Protection Standard 004 security requirements, which includes a background investigation.

Nice To Haves

2+ years in an application architecture and development, support and project delivery role.
Experience in .Net web and web service development (C#, Angular), PowerShell, Oracle DB, PL/SQL, SQL, MS SQL Server, JavaScript, and HTML.
Strong technical understanding of application architecture and development practices.
Strong analysis, decision making, and problem solving abilities.
Production support experience with large enterprise applications, specifically field dispatch or electric outage management systems.
Ability to communicate effectively with clients, team members and vendors
Organizing and planning skills necessary to work independently
Ability to work in a team environment
Project management experience

Responsibilities

Production support includes troubleshooting applications, interacting with software vendors and responding to user requests.
Working with clients to identify their needs and providing technical expertise in the evaluation of software solutions.
Provide daily support to computer systems, software applications, databases or tools. Provide problem resolution support. Analyze error conditions and expedite problem resolution.
Design, modify, develop, write, implement and test software programming applications or tools.
Write documentation to describe program development, logic, coding, test plans and corrections.
Install, upgrade, patch, configure and administer software applications or tools.
Perform change management, capacity management, and performance management of corporate computer systems and resources.
Maintain security authorization controls and user security measures at the application or computer software system level.
Effectively use computer languages, software packages, operating systems, productivity tools, security and other technical infrastructure tools and components to perform assigned tasks.
Apply database, client-server and web concepts in the completion of assigned tasks. Use IT Standard processes and procedures in assignments.
Ability to work independently on small/medium projects or as a team member on larger projects.
24x7 on-call support is required on a rotating basis.