Customer Operations Associate

Gigs • Amsterdam, NY

80d

About The Position

Join Gigs to learn the business from the front lines and build an operator toolkit fast. You will solve hard customer problems, turn solutions into systems, and help shape how we scale. Along the way you will learn how a scale up runs end to end, turn messy inputs into repeatable processes and tooling, influence product roadmaps with real customer signals, and ship improvements that move NPS, time to resolution, and ticket deflection. This role is a springboard into Operations, Product, Implementations, or Customer Success roles. It is built for high-ceiling early talent who want to grow into world-class operators. This role is located in our New York hub.

Requirements

• 2-4 years experience in Product Ops, Ops or BizOps roles with evidence of high ownership.
• Clear writer who can turn a complex issue into a simple, repeatable playbook.
• Systems thinker who enjoys digging into root causes, not just closing tickets.
• Comfortable with tools and data. You learn new systems fast. SQL or scripting is a plus.
• Calm under pressure. You like being close to customers and outcomes.
• Bias to action. You measure results and iterate.

Responsibilities

• Resolve complex enterprise and end user issues with speed, clarity, and ownership.
• After delighting customers, work with Product and Engineering to make solutions 1:many.
• Translate fixes into knowledge base articles, macros, and runbooks others can use.
• Spot patterns in tickets and design process changes or automations to cut volume.
• Feed frontline insights into onboarding and enablement so launches run smoothly.

What This Job Offers

• Career Level: Entry Level
• Industry: Publishing Industries
• Number of Employees: 51-100 employees