Customer Operations Account Manager

Advanced Micro Devices, Inc • San Jose, CA

103d

About The Position

The Customer Operations Account Manager at AMD is pivotal in ensuring seamless operations between the company and its customers. This role involves building and maintaining robust relationships at both operational and managerial levels within AMD and its customer organizations. The manager leverages these relationships to manage expectations, enhance operations, and resolve issues related to orders, supply, delivery, and forecasts. They are responsible for reviewing customer backlogs, managing the product lifecycle, overseeing inventory, and ensuring accurate demand and supply analysis. Additionally, they drive key projects, provide strategic advice, and engage in regular customer reviews to support organizational goals.

Requirements

• Strong supply chain knowledge and project management experience.
• Understanding of business strategy and process improvement.
• Strong problem-solving skills and ability to implement solutions.
• Ability to write executive communications.
• Strong oral and presentation skills, capable of discussing operational concepts with customers, management, and team.
• Proficiency in Excel, PowerPoint, and Power BI.
• Ability to manage internal and external conflicts.
• Experience in developing and strengthening customer relationships.
• Strong analytical skills with the ability to manage cross-functional dependencies.
• Ability to deal with uncertainty.
• Experience with data center customers preferred.

Nice To Haves

• Experience with data center customers preferred.

Responsibilities

• Review customer backlogs and collaborate with stakeholders to resolve issues.
• Manage business through all product lifecycle stages (NPI, EOL).
• Oversee inventory and DOI to minimize costs.
• Manage demand vs. supply profiles for direct customers or distribution channels.
• Monitor consumption rates and ordering patterns for demand/supply analysis.
• Manage on-time revenue forecasting based on forecasts.
• Identify and manage strategic relationships to ensure business continuity.
• Drive key projects and provide consultative advice to management.
• Collaborate within the team to share best practices and remove obstacles.
• Continuously develop skills and adopt new tools/processes.
• Ensure efficient service through operational excellence and customer collaboration.
• Lead and collect feedback on new process implementations.
• Engage with customers through regular business reviews and meetings.
• Provide guidance on operational issue resolution.
• Support customer operations with a high-level understanding of business processes.

Benefits

• AMD benefits at a glance.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees