Customer Operation Watch Technician

Movado Group, Inc•Moonachie, NJ

22d•$18 - $21

About The Position

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the cornerstone of business – we invite you to grow your career with us. The Customer Operation Watch Technician is responsible for battery replacement, and engraving services on timepieces, ensuring restored functionality, aesthetic excellence, and personalized customer offerings. This technician’s role is to deliver high-quality work that aligns with Movado Group’s standards for customer satisfaction and brand excellence.

Requirements

High School Diploma or equivalent.
Must pass a dexterity and tool-handling skills test.
Prior experience in watch battery service, refurbishment, or engraving preferred.
Strong attention to detail with a focus on quality and precision.
Effective English communication skills (verbal and written).
Ability to multitask in a fast-paced, high-volume environment.

Nice To Haves

Prior experience in watch battery service, refurbishment, or engraving preferred.

Responsibilities

Install appropriate battery types and voltages for various watch models.
Inspect and clean battery terminals.
Set time and date functions following battery replacement.
Conduct functional and water resistance tests using pressure-testing equipment; document and report results.
Process documentation for customer engraving orders.
Use engraving software and operate engraving machinery independently.
Collaborate with the external teams for custom engraving requests or clarifications.
Ensure all engraving meets accuracy, placement, and quality standards.
Maintain engraving equipment and monitor software updates or troubleshooting needs.
Maintain clean, organized workstations and tools.
Document all service activities in tracking systems accurately and promptly.
Support physical inventory counts and special projects.
Provide backup support to other areas within SAV.