Customer Onboarding Specialist
About The Position
The Customer Onboarding Specialist is responsible for managing, responding to, and resolving inbound inquiries. You will manage client relationships, implement strategic HR solutions, and drive exceptional service delivery. This role is perfect for those who thrive in dynamic environments and are passionate about leveraging technology to solve real-world HR challenges. This role ensures timely, accurate, and professional responses to customers, delivers exceptional client support experiences, and maintains organized documentation of all tickets, resolutions, and escalations.
Requirements
- Prior experience in Customer Support, Client Success, or SaaS support role (HR Tech experience preferred but not required)
- Experience working in Intercom (or similar: Zendesk, HelpScout, FreshDesk, HubSpot Service Hub)
- Ability to multitask high volume chat + tickets without sacrificing response quality
- Strong written communication and organization skills
- Problem solver — knows when to troubleshoot vs. when to escalate
- Professional, empathetic communicator with high emotional intelligence
- Comfortable working in a constantly evolving environment
Responsibilities
- Forge strong relationships with clients, understanding their unique HR needs and crafting tailored solutions.
- Implement and manage HR technology solutions that elevate client operations and workforce engagement.
- Provide expert HR guidance on compliance, best practices, and strategic initiatives.
- Collaborate across teams to ensure service alignment with client expectations.
- Manage multiple projects with precision, ensuring timely delivery and client satisfaction.
- Identify and pursue opportunities for service enhancement and innovation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
