Customer Onboarding Project Specialist

Superior Plus•Wayne, PA

About The Position

A key member of the Strategic Accounts team, the Customer Onboarding Project Specialist ensures a smooth transition from closed sale to full customer implementation. In this role, you’ll coordinate onboarding activities, support sales goals, and work cross‑functionally to deliver an excellent customer experience. This is a great opportunity for someone who enjoys organizing work, collaborating with multiple teams, and helping customers get started successfully. Why join us: Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do. Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly. Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively. Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being. Opportunity: A continuous focus on professional development with many opportunities for training & career growth. Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

Requirements

5+ years in project coordination, sales operations, customer support, or customer success
Propane industry experience in a similar role is required
Experience with CRM/onboarding platforms (Salesforce is an asset)
Strong communication, organization, and planning skills
Sales awareness with an analytical, problem-solving mindset

Nice To Haves

Post-secondary education in Business, Marketing, Sales, or related field is an asset
PMP/CSM/Customer Success certifications are an asset

Responsibilities

Serve as the main point of contact for new customers and guide them through the onboarding process.
Build clear onboarding plans, manage timelines, and ensure tasks stay on track.
Coordinate with sales, operations, IT, finance, marketing, and support to deliver a smooth implementation.
Customize onboarding steps to meet each customer’s needs and regulatory requirements.
Provide regular updates on progress, risks, and milestones to internal teams and customers.
Help identify upsell or cross-sell opportunities based on customer goals and project outcomes.
Lead cross-functional meetings to address roadblocks and maintain alignment.
Troubleshoot issues and partner with technical teams to resolve challenges.
Recommend process improvements and support the implementation of best practices or automation.

Benefits

Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.
Competitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

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