Customer Onboarding Program Support
About The Position
Spur Reply, part of the Reply Network, is a leader in go-to-market consulting. Our mission is to turn every interaction our clients have into a go-to-market advantage. We are a consultancy whose objective is to drive results that matter. As the leading authority on go-to-market solutions, we act as an extension of our client teams, providing the support, tools, and strategies to achieve important outcomes. If you tackle challenges with unmatched persistence and believe learning is critical to ongoing growth, we want you on our team. This role of Customer Onboarding Program Support is an opportunity to join our Audience Engagement service line in a temporary position. You will support the client by enabling cross-functional collaboration, organizing and consolidating customer tracking and reporting, supporting partner strategy and onboarding, and facilitating deployments and onboarding for emerging technology in Private Preview and Public Preview.
Requirements
- A Bachelorâs degree in Marketing, business operations or equivalent degree
- Required client facing professional services experience
- Advance experience with Microsoft suite
Responsibilities
- Coordinate and lead regular cross-vertical and inter-team meetings to accelerate onboarding initiatives
- Meet with vertical leads regularly to consolidate and organize customer tracking for Private Preview and into Public Preview
- Develop consolidated and consistent rhythm of business for tracking, onboarding, and reporting on customers, ultimately pushing for automated solutioning through ADO
- Facilitate communication across customer success, product management, engineering, and customers to ensure alignment across onboarding priorities, feedback loops, and delivery timelines
- Coordinate onboarding in partnership with cross-functional teams for new and existing Private Preview customers
- Maintain and organize digital repositories (Teams/SharePoint, OneNote) for business assets, process documentation, and meeting materials
- Coordinate and execute event planning and logistics, including communications, presentation decks, and seamless event experiences
- Analyze reporting, track sales cycle activities and actions, and collect insights to identify challenges, trends, and opportunities for business improvement
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What This Job Offers
Job Type
Full-time
