Customer Onboarding Manager

3E • Canton, OH

1d • $62,000 - $67,000

About The Position

Join a collaborative, fast-paced team where your work has real impact. As a Customer Onboarding Manager at 3E, you'll guide new customers through a structured onboarding journey that lays the foundation for long-term success. You'll manage implementation projects across our Product Stewardship solutions, supporting compliance, safety, and sustainability efforts for global companies.

This role is ideal for someone who brings project management experience and is comfortable learning technical requirements, even if you’re not from a software or compliance background. You'll start with mid-level complexity projects, gaining hands-on experience with meaningful customer work while building your expertise in a highly specialized domain.

We’re looking for someone who is organized, curious, and customer-obsessed, ready to connect the dots between a training guide and real-world customer workflows. You’ll collaborate across teams and with global colleagues and you'll be empowered to work with autonomy while knowing support is always nearby.

At 3E, we value people who thrive in environments where change is constant, complexity is the norm, and opportunities to grow are everywhere. If you're excited to roll up your sleeves, make customers successful, and deepen your skills in a dynamic industry, we’d love to meet you.

Requirements

• Bachelor’s degree or equivalent experience, with 3–5 years in Customer Success, Onboarding, Software Implementation, or Project Management—preferably within SaaS, software, or compliance/sustainability industries
• Strong communication, relationship-building, and project coordination skills
• Self-starter with excellent time management and attention to detail
• Experience managing multiple priorities and meeting deadlines in a fast-paced environment
• Comfort with virtual collaboration and CRM tools (e.g., Salesforce, HubSpot)
• An eagerness to learn our products and processes quickly
• Ability to travel up to 20% for customer meetings or events

Responsibilities

• Own the Customer Onboarding Experience
• Manage and lead onboarding for new customers from kickoff to successful adoption.
• Build and maintain tailored project plans aligned with customer goals.
• Deliver product training, facilitate check-ins, and drive onboarding milestones.
• Ensure customers feel supported, informed, and confident in using 3E products.
• Strengthen Customer Relationships
• Establish early trust and rapport that lead to high satisfaction and retention.
• Proactively check in with customers to deepen product adoption and engagement.
• Help resolve onboarding issues directly or with internal support teams.
• Flag risks early and collaborate across teams to keep customers on track.
• Collaborate for Success
• Work cross-functionally with Product, Tech Consultants, and Commercial teams to ensure smooth handoffs and aligned strategies.
• Capture and communicate customer insights, feature requests, and product feedback.
• Celebrate and share customer wins and success stories internally.
• Be a 3E Product Champion
• Stay current on our solutions, sustainability and compliance trends, and customer needs.
• Attend select industry events or webinars to represent 3E and support our customers.
• Share knowledge and insights to improve both the customer and internal team experience.

Benefits

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Open PTO and parental leave
• 401(k) plan with company matching
• Employee assistance program
• Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees