Customer Onboarding Manager

UVeye

86d • $80,000 - $90,000

About The Position

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are seeking a highly organized and proactive Customer Onboarding Manager to manage the end-to-end onboarding process for our dealership clients. This role is critical in ensuring the seamless implementation of UVeye systems, driving customer satisfaction, and enabling operational success. This is a remote role, based on CT or ET. The ideal candidate should be located within an hour of a Major US Airport.

Requirements

• At least 4 years of proven experience managing the onboarding and implementation of hardware solutions for dealerships.
• Experience working with dealerships, with a solid understanding of how a service lane operates.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills to effectively liaise with clients and internal teams.
• Knowledge of site preparation requirements such as networking, electrical systems, and construction is a plus.
• Proficiency with project management tools (e.g., SalesForce, Monday.com, Asana, or similar) and standard office software.
• Proactive and solutions-oriented with exceptional attention to detail.
• Demonstrates a high level of assertiveness and persistence in their approach to making phone calls to maintain frequent outreach, ensuring follow-ups are completed promptly and efficiently.
• Strong problem-solving skills and the ability to adapt to evolving client needs.
• Team player with a collaborative mindset and a customer-focused approach.
• Strong presentation and PowerPoint skills to communicate plans, updates, and key milestones effectively.

Responsibilities

• Serve as the primary point of contact for automotive dealership clients from contract signature through installation completion.
• Host group calls to guide clients through site readiness requirements, including CAD review, network, electrical, and construction requirements.
• Track client’s open deliverables through completion using various internal tools.
• Provide expertise and hands-on support to dealerships in developing internal processes tied to the successful implementation and integration of UVeye systems.
• Collaborate with the Operations team to develop optimal hardware placement designs and comprehensive installation plans.
• Facilitate cross-functional communication between clients, Operations, and other internal teams to ensure alignment on project goals.
• Develop and manage detailed installation schedules, ensuring clear communication with all stakeholders.
• Coordinate logistics and ensure all necessary resources, documentation, and approvals are in place before installation begins.
• Anticipate and address potential challenges, maintaining proactive communication to keep projects on track.
• Ensure a smooth transition to the Customer Success Manager (CSM) post-installation by providing all necessary documentation, project details, and client information.
• Facilitate a formal handover meeting to align on client expectations, system status, and next steps for ongoing success and support.

Benefits

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees