Customer Master Specialist
About The Position
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products. Dentsply Sirona is looking for someone to join their team as an Account Maintenance Specialist. The Account Maintenance Specialist is responsible for maintaining the integrity of the company customer masters. This is a hybrid position and would require you to work 3 days in our York office.
Requirements
- High School degree required or equivalent experience and education
- Minimum 1 year of related work experience
- Demonstrated ability to deal effectively with customers and strong telephone etiquette skills.
- Ability to perform basic arithmetic computations.
- Capable of working independently
- Ability to communicate with internal and external stakeholders in a professional and courteous manner.
- Strong oral and written communication skills are required.
- Ability to be a productive team player.
Responsibilities
- Responsible for handling all direct and indirect account matching to create one customer in the account master
- Responsible for handling Account/Customer Change Requests and New Customer setup within each ERP and CIM360.
- Responsible for handling all ecommerce registrations (NABUYDS, CABUYDS, GDP, SureSmile & DS Core)
- Perform data audits in support of a variety of CIM requirements
- Responsible for maintaining customer updates
- Research addresses from returned mailings
- Maintain a working relationship with Divisional and Corporate associates who work with customer systems
- Perform special tasks and assignments as required
- Learn and maintain a general knowledge of the Dentsply Sirona product lines.
- Provide input on changes needed to better support the overall data quality process.
- Participate in team project work in support of continuous improvement initiatives.
- Work with a variety of information systems (CIM360, Salesforce.com, AX, MoveX, AS400, SAP, Zuora, etc.) in order to support the Account Maintenance data.
- Perform special tasks and assignments as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
