Customer Marketing & Retention Specialist

Joyce Windows, Sunrooms & Baths•Berea, OH

4h•$45,000 - $65,000

About The Position

Joyce is hiring a Family & Friends Campaign Specialist to grow repeat business and referrals from our previous customers through an established rewards program. You’ll be both customer-focused and creative, managing segmented outreach, email campaigns, outbound calling, customer follow-up, and special events. You’ll also lead showroom sales and help analyze results to improve performance. Serve as the primary point of contact and trusted representative for our existing customers.

Requirements

2+ years in email marketing, customer marketing, retention, or campaign management
Strong customer communication skills (phone + written)
Comfortable working with customer lists, segmentation, and reporting
Organized, proactive, and able to juggle multiple priorities

Nice To Haves

experience managing calling teams, events, or showroom/retail sales

Responsibilities

Segment previous-customer lists and manage campaign workflows
Create, schedule, and improve email/text campaigns (offers, events, rewards reminders)
Call customers to re-engage, set appointments, and drive referrals
Track earned referral rewards and coordinate timely reward delivery/communications to customers (confirmation, fulfillment, and follow-up).
Oversee calling agents (lists, scripts, coaching, tracking outcomes)
Assist with service issue coordination to protect customer loyalty
Lead showroom sales and customer special events
Track and report campaign performance (appointments, referrals, conversion, revenue impact)