Supio-posted about 2 months ago
$100,000 - $145,000/Yr
Full-time • Manager
Seattle, WA
11-50 employees
Publishing Industries

We're seeking a Customer Marketing Manager to build and scale programs that turn Supio customers into lifelong advocates. You'll lead initiatives that deepen engagement, drive retention, and amplify customer success stories-fueling our growth and shaping how the legal world perceives Supio. This is a hands-on, strategic role that blends storytelling, analytics, and community-building. You'll partner closely with Sales, Product, and Customer Success to ensure our customers see, feel, and share the impact of Supio every day.

  • Drive Retention & Loyalty: Build lifecycle campaigns that keep customers engaged, informed, and invested.
  • Champion Advocacy: Launch customer programs that spotlight success stories through case studies, testimonials, and events.
  • Fuel Growth: Identify opportunities to upsell, cross-sell, and expand relationships across firms.
  • Gather Insights: Lead customer advisory boards and community forums to shape product direction and innovation.
  • Create Impactful Content: Turn data and customer outcomes into stories that drive credibility and influence.
  • Build Community: Develop spaces (digital and live) where Supio customers connect, learn, and collaborate.
  • Measure What Matters: Track campaign performance, engagement, and customer marketing ROI.
  • 5+ years in customer or lifecycle marketing, ideally in SaaS or B2B tech.
  • Proven ability to build advocacy programs and create customer-driven content.
  • Strong storytelling skills with a data-driven mindset.
  • Experience collaborating across Customer Success, Sales, and Product teams.
  • A creative, strategic thinker who thrives in a fast-paced startup environment.
  • Background in legal tech or professional services marketing is a plus.
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