incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong. Since launching in 2021, we've helped 800 companies-including Netflix, Airbnb and Block-resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster. We're a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies. Our Marketing team is the connective tissue between our product, our customers, and the market. As strategic storytellers with a deep understanding of incident.io, we partner closely with sales, engineering, product, and leadership to drive growth and bring our message to life across every channel. We thrive in a fast-paced environment where creativity meets precision. From running campaigns and building top-of-funnel programs to crafting clear technical content and shaping our brand, we're focused on reaching the right audience with the right story. Whether it's launching new features, enabling the sales team, or creating standout content for engineers, we play a key role in driving revenue and building deep engagement with our audience. In this role, you'll build the Customer Marketing function from the ground up, transforming the stories, insights, and advocacy of our customers into a force multiplier for sales, marketing, and product. You'll work closely with our Customer Success team to champion users, deepen relationships, and create moments that spotlight the value of incident.io. How will you do this? By developing programs and content that showcase customer impact, elevate their achievements, and inspire confidence among prospects. You'll bring structure, creativity, and operational excellence to every initiative from customer stories and video features, to events, referrals, and advocacy activities.