Customer Marketing & Loyalty Manager

IKEA • Sweetwater, TX

283d • $77,696 - $112,660

About The Position

The Customer Marketing & Loyalty Manager at IKEA is responsible for ensuring a great shopping and brand experience that drives repeat visitation. This role involves leading the loyalty team, developing working routines, and managing customer intelligence gathering to identify potential improvements. The manager will also drive IKEA Family memberships and promote Family Offers to enhance loyalty among members. Additionally, the position requires collaboration with the Regional Marketing Manager and store Commercial Manager to create the store business/marketing plan based on local marketing trends. The manager will act as a local spokesperson for IKEA and lead the development of national and local events connected to IKEA Family and the community.

Requirements

• 5 years leadership experience
• 2 years experience leading leaders
• Bachelor's Degree preferred

Responsibilities

• Ensures a great shopping and IKEA brand experience to drive repeat visitation
• Leads the loyalty team to ensure development of working routines, auditing, and competence related to the role and function
• Conveys IKEA values and nurtures a strong IKEA culture that inspires and empowers coworkers to extraordinary achievements
• Manages store level customer intelligence gathering and feedback loop and identifies potential improvements
• Drives IKEA Family memberships and actively promotes, secures, and implements Family Offers in order to grow loyalty with the IKEA Family member experience
• Partners with the Regional Marketing Manager and store Commercial Manager in providing input and helping to create the store business/marketing plan based on relevant knowledge of local marketing trends
• Acts as a local spokesperson for IKEA in the community and local media opportunities
• Leads development and coordination of national and local events connected to IKEA Family and the community

Benefits

• Generous paid time off, holiday and sick time
• WiselyPay - get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: Bachelor's degree