Customer Marketing & Community Manager

Harness•San Francisco, CA

11d•$130,000 - $145,000•Remote

About The Position

We’re looking for a highly organized, creative, and customer-obsessed Customer Marketing & Community Manager to help bring our customer stories and community programs to life. In this role, you’ll own the day-to-day execution of key advocacy and engagement programs — ensuring they run smoothly, deliver measurable impact, and continuously engage our customers. You’ll collaborate closely with marketing, customer success, and product teams to activate customer voices through events, community programs, and storytelling initiatives. You’ll also play a pivotal role in evolving our EngineeringX community , driving recruitment, engagement, and thought leadership content that builds lasting relationships with our audience. This is an exciting opportunity for a motivated marketer who thrives on building relationships, driving operational excellence, and turning great ideas into consistent, impactful programs

Requirements

3–5 years of experience in customer marketing, community management, field marketing, or related roles — ideally in B2B SaaS or DevOps.
Strong project management and organizational skills with the ability to juggle multiple programs and priorities.
Excellent written and verbal communication skills; you’re as comfortable writing a customer spotlight as you are drafting a community email.
A natural relationship-builder who enjoys collaborating across teams and working directly with customers.
Detail-oriented with a passion for operational consistency, process improvement, and using data to guide decisions.
Comfortable working in a fast-paced, cross-functional environment where creativity meets accountability.
Enthusiastic about community-led marketing, customer storytelling, and amplifying authentic customer voices.
Motivated by experimentation and iteration, with a mindset of testing new ideas, learning quickly from results, and refining what works.

Responsibilities

Support the overall program management and growth of the EngineeringX community, a network of senior engineering leaders focused on advancing technology, fostering leadership, and building meaningful connections.
Drive member recruitment and develop new ways to grow community membership.
Collaborate with Field CTOs and internal experts to curate and publish thought leadership content and blogs.
Own community communications, including weekly newsletters, event invitations, and lifecycle-based messaging — with an emphasis on segmentation, relevance, and member engagement.
Develop and execute a virtual event strategy that drives community engagement through curated workshops, peer discussions, and technical sessions that promote engineering excellence, innovation, and meaningful member connections.
Ensure the community delivers clear, measurable value through curated events, expert resources, peer collaboration, and experimentation-driven programming that helps members grow their teams and careers.
Track and report on community health and engagement over time, including participation trends, content performance, and experimentation outcomes, and use insights to inform future programming.
Manage the day-to-day execution of on-going customer marketing programs — ensuring timelines, communications, and deliverables stay on track.
Coordinate customer storytelling initiatives across events, webinars, and conferences — sourcing speakers, prepping presenters, and supporting on-site logistics.
Assist in the execution of Customer Advisory Board logistics, including scheduling, communications, and post-meeting summaries.