Customer Loyalty Specialist

Cart • Warrendale, PA

261d

About The Position

At Guardian Protection, the Loyalty Specialists proactively builds relationships with customers to effectively retain customers through positive relationship building, listening to concerns/addressing issues and providing the best options for our customers. As part of a vibrant driven team you will seek to fulfill the needs of our existing customers that are at risk of cancelling services, by addressing escalations to the point of resolution and securing services to those customers that are relocating to a new home or business or wish to upgrade existing products and services.

Requirements

• Prioritizing, time management and organizational skills
• Ability to work flexible schedules at times (evenings, weekends, holidays, etc.)
• Leadership and decision-making skills
• Adaptable and supportive of change
• Excellent written and verbal communication skills
• Coaching skills necessary to motivate and develop team members
• Strong problem solving and organizational skills
• Commitment to continue learning

Responsibilities

• Present, promote and sell products/services to existing customers
• Negotiating pricing quotes and promotions
• Makes recommendations for the customer
• Lead by example with the ability to create and maintain good working relationships with customers, team members and other departments
• Analyze performance problems and work with team members to improve
• Troubleshoot with customers and handle escalated calls
• Investigate and resolve customer complaints
• Demonstrate a positive attitude and create motivation
• Demonstrate the ability to learn about our products and services to become the expert for the customer aiding in effortless resolution.

Benefits

• Attractive compensation and benefits package including medical, dental, vision, 401k and more, effective immediately upon hire
• Generous paid time off (PTO) and 10 observed holidays
• Excellent training program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services