Customer Loyalty Specialist (Lindon, UT)

Vivint • Lindon, UT

264d • $16 - $17

About The Position

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected. We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business. Teamwork is important for us here at Vivint. As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.

Requirements

• Must be able to reliably commute to our Lindon, UT office
• Must be at least 18 years old
• Must be available to attend 3 full weeks of paid training & commit to 6 months in the department
• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
• Sales and communication skills (or a desire to learn these skills)
• Strategic minded, Self-Motivated, and consistently excellent
• De-escalation skills
• Passion for providing quality customer service
• Verbal and written communication skills
• Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software)
• Well-versed in smart home technology and the products that we offer

Responsibilities

• Deescalate customers and find resolutions for complex issues
• Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy
• Offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs
• Actively answer incoming phone calls to support customers in addressing their product or service inquiries
• Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques

Benefits

• Daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed