Customer Loyalty Agent - $21.50/hr + Incentives, Hybrid

SimpliSafe•Richmond, VA

28d•$22•Hybrid

About The Position

We’re a high-tech home security company that’s passionate about protecting the life you’ve built. So, we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities, and make a huge impact on the lives of all those that we protect. We don’t just want you to work here. We want you to grow and thrive here. We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our office on two core days, typically Tuesday, Wednesday or Thursday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done. Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home. We are excited to share that the Customer Loyalty Representative role starts at $21.50 per hour along with the option of a number of exciting benefits! Are you a self-motivated worker that thrives in a competitive atmosphere where true success is knowing that you’ve raised the bar on performance? Do you enjoy working with a highly skilled team of top performers all working towards not just meeting goals, but pushing past them? If you get personal satisfaction for helping people make smart decisions for their home security, being a Customer Retention Consultant is right for you. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in our vaccine record tool, vaccination, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. we will consider accommodation requests.

Requirements

2+ years of proven success in a sales or customer retention role
Proven ability to consistently meet and exceed individual metrics
Comfortability talking about technical and safety issues
Great problem solving skills - to help our customers understand why SimpliSafe is right for them, you need to have a great understanding of the product
Proven record of outstanding attendance and timeliness in a structured environment
Strong work ethic and the drive to contribute to company goals
Clear and effective phone communication skills to ensure all customer issues are resolved
Ability to work independently and in a team setting
Ability to prioritize in a fast-paced environment and excellent time management skills
Positive, can-do attitude and eager for continuous improvement
Strong commitment to customer happiness and satisfaction
Must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search and final certification approval from DCJS.

Responsibilities

Preserve SimpliSafe customers and their safety by developing an understanding of their home security needs and providing them with personalized monitoring solutions via inbound phone calls
Take and apply feedback from coaches and leaders to continuously improve performance
Communicate with exemplary interpersonal skills in the workplace
Comfort with technology and ability to provide technical assistance for basic consumer electronics and software is critical
Empathize with customers to convey our high level of care
Ability to work well independently and also in a team environment
Requires the ability to follow direction and expertly address any customer concerns
Collaborate with team members to help reach high level team goals

Benefits

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
Free SimpliSafe system and professional monitoring for your home.
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

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