Customer Loyalty Advocate

Henry Schein

1d•Onsite

About The Position

What is the Henry Schein ONE Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without all the individual contributions that bring our team together. Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we! If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you! Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience. Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance. One of many reasons why Henry Schein One (HS1) leads the industry is because of its products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Requirements

Typically, 2 to 3 or more years of increasing responsibility in terms of any applicable professional experience
Typically, a bachelor’s degree or global equivalent in related discipline
Excellent interpersonal and conflict resolution skills and ability to deliver difficult messages
Demonstrated success in achieving or surpassing goals in previous roles
Understanding of industry practices
Good decision making, analysis and problem-solving skills with ability to multi-task
High proficiency with tools, systems, and procedures
Good planning/organizational skills and techniques
Strong verbal and written communication skills
Good presentation and public speaking skills

Nice To Haves

Customer Success or account management experience
Dental Service Organization, or in-office dental practice experience
Previously worked in a customer support role
Experience using a CRM and/or Customer Success platform

Responsibilities

Handle a high volume of inbound cases, addressing customer inquiries and concerns promptly and to full resolution – including down-sells, restructuring, and terminations
Encourage clients to utilize our best practices, ensuring they maximize the value of our products and services with existing resources they can derive value from
Be a voice of the customer - gather and analyze customer feedback to inform Product, Sales, Marketing, Implementation, and Customer Success of ways to improve the customer experience
Become an expert on our product suite and internal processes, and contract terms to effectively assist clients and provide tailored solutions
Proactively engage clients that are delinquent on payments

Benefits

A great place to work with fantastic people.
A career in the healthcare technology industry, with the ability to grow and realize your full potential.
Competitive compensation.
Excellent benefits package!
Medical, Dental and Vision Coverage
401K Plan with Company Match
Paid Time Off (PTO)
Paid Parental Leave
Short Term Disability
Work Life Assistance Program
Health Savings and Flexible Spending Accounts
Sick Leave (if applicable)
Income Protection
Education Benefits
Worldwide Scholarship Program
Volunteer Opportunities
Henry Schein Cares programs
Team engagements
Lunches
Extra wellness benefits
Leadership encourages you to maintain a healthy work-life balance.