Customer Logistics Analyst – Walmart

Kimberly-Clark • Rogers, AR

1d • Hybrid

About The Position

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. This role manages the daily processing of orders from our customer and works through any issues that need to be resolved to ensure we maximize OTIF results. They help facilitate problem solving in the order fulfillment process through data analyses, system knowledge, supply chain knowledge, and resources. Key customers include Customer Logistics Sr. Specialist, Field Sales, Deployment, Distribution Operations, Transportation teams, Product Supply, Customer Strategies and team leaders. In this role, you will: Ensure accurate timely delivery of customer orders. Participate in providing cost effective order fulfillment. Manage superior customer service through in-depth technical knowledge, analyses, and review of systems and daily reports. Recognize and address impact of actions within supply chain to identify and resolve inefficiencies, within the customer team. Follow the process established for successful stock replenishment and order fulfillment, while demonstrating understanding of tools and systems, and sufficient knowledge of Consumer Sales policies and procedures to maintain internal controls. Identify potential improvement opportunities, and work with Process, Systems, Consulting and Support Team to research and implement changes. Identify and communicate promotional forecasts with the Business Development Manager and other internal supply chain functions. Continuously strive to provide information to improve sales forecasts through collaboration. Carefully manage promotional orders to minimize distribution costs. Maintain Order Fulfillment systems, files, and customer information to ensure successful execution of customer requirements related to order entry and fulfillment. Provide support to team members to ensure success in meeting internal and external customer requirements. Provide superior service to internal and external customers with current information on products, stock availability and changes to orders, suggesting cost efficient alternative plans when orders cannot be serviced as requested. Build and maintain loyal relationships with customers through using effective communication and through offering customer solutions/options, as a result of effective problem solving. Strategically organize and develop plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations through Customer Logistics Solutions Management System. Maintain effectiveness of varying environments with different tasks, responsibilities and people. Set priorities and strategically identify issues, underlying problems and potential solutions to develop plan of action. Render judgments and make timely decisions in alignment with business objectives, strategies and tactics. Promptly reconcile and communicate changes in plans and programs, conditions, requirements of marketplace, competitive activities, issues and accomplishments that may affect results to various levels of staff. Conduct team adjustments to new changes, and adjust to meet requirements of changing conditions/situations. Maintain effectiveness of varying environments with different tasks, responsibilities and people. Set priorities and strategically identify issues, underlying problems and potential solutions to develop plan of action.

Requirements

• Bachelor’s degree is required, and 1+ years of experience is preferred.
• Familiarity with order fulfillment system is desirable.
• Proficient in data access tools and PC based applications (Windows, Microsoft Office Suite, Word, Excel and PowerPoint).
• Results and strategy oriented, leadership, strong oral and written communication, strong analytical, attention to detail, change management, project and risk management and building relationships.
• Prioritization and time management, resource management, active listening, organization, adaptability and interpersonal communication.

Nice To Haves

• Familiarity with order fulfillment system is desirable.

Responsibilities

• Ensure accurate timely delivery of customer orders.
• Participate in providing cost effective order fulfillment.
• Manage superior customer service through in-depth technical knowledge, analyses, and review of systems and daily reports.
• Recognize and address impact of actions within supply chain to identify and resolve inefficiencies, within the customer team.
• Follow the process established for successful stock replenishment and order fulfillment, while demonstrating understanding of tools and systems, and sufficient knowledge of Consumer Sales policies and procedures to maintain internal controls.
• Identify potential improvement opportunities, and work with Process, Systems, Consulting and Support Team to research and implement changes.
• Identify and communicate promotional forecasts with the Business Development Manager and other internal supply chain functions.
• Continuously strive to provide information to improve sales forecasts through collaboration.
• Carefully manage promotional orders to minimize distribution costs.
• Maintain Order Fulfillment systems, files, and customer information to ensure successful execution of customer requirements related to order entry and fulfillment.
• Provide support to team members to ensure success in meeting internal and external customer requirements.
• Provide superior service to internal and external customers with current information on products, stock availability and changes to orders, suggesting cost efficient alternative plans when orders cannot be serviced as requested.
• Build and maintain loyal relationships with customers through using effective communication and through offering customer solutions/options, as a result of effective problem solving.
• Strategically organize and develop plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations through Customer Logistics Solutions Management System.
• Maintain effectiveness of varying environments with different tasks, responsibilities and people.
• Set priorities and strategically identify issues, underlying problems and potential solutions to develop plan of action.
• Render judgments and make timely decisions in alignment with business objectives, strategies and tactics.
• Promptly reconcile and communicate changes in plans and programs, conditions, requirements of marketplace, competitive activities, issues and accomplishments that may affect results to various levels of staff.
• Conduct team adjustments to new changes, and adjust to meet requirements of changing conditions/situations.
• Maintain effectiveness of varying environments with different tasks, responsibilities and people.
• Set priorities and strategically identify issues, underlying problems and potential solutions to develop plan of action.

Benefits

• Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions.
• Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
• Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
• Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level