Customer Lifecycle Management Onboarding Transformation Product Owner

Wells Fargo • New York, NY

396d • $96,600 - $206,100

About The Position

The Customer Lifecycle Management (CLM) team at Wells Fargo is seeking a Lead Business Execution Consultant to serve as a Product Owner for the Onboarding-as-a-Service (OBaaS) platform. This role focuses on enhancing customer onboarding processes, improving risk management, and driving strategic product management initiatives. The position involves working collaboratively within a scrum team to prioritize product backlogs, develop user stories, and deliver new features, all while maintaining a strong focus on stakeholder engagement and relationship management.

Requirements

• 5+ years of Business Execution, Implementation, or Strategic Planning experience.
• Experience in analytics, financial services industry, financial crimes processes, front office processes, product management, or strategic planning.
• In-depth knowledge of Markets, Relationship Management, CDD/KYC or Financial Crimes.
• Experience with Onboarding-as-a-Service (OBaaS), Vantage View or Wholesale Customer and Account Onboarding (WCAO) platform.
• Agile delivery experience.
• Strong analytical skills with high attention to detail and accuracy.
• Strong written communication skills.
• Ability to influence executive decision-making and successfully negotiate critical issue resolution.

Nice To Haves

• Ability to present complex material in a digestible manner to all levels of management.
• Ability to take initiative and work independently with minimal supervision in a structured environment.
• Strong Microsoft Office (Word, Excel, Outlook and PowerPoint) skills.

Responsibilities

• Serve as a product owner and lead an agile scrum team.
• Oversee all stages of product creation from concept to delivery.
• Meet with stakeholders to understand business needs and document it into user stories.
• Establish and maintain a product vision and roadmap.
• Participate in agile ceremonies (e.g., daily stand-ups, sprint planning, sprint retrospective).
• Manage and prioritize the backlog of enhancements and defects.
• Recognize competing priorities, balance tradeoffs, and make strategic recommendations to leadership.
• Conduct testing to ensure tool functionality addresses the underlying business need.
• Conduct production validation.
• Ensure plans/programs adhere to appropriate policies and regulations.
• Develop creative innovative solutions to improve efficiencies.
• Manage issues associated with project requirements, design conflicts and change management.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees