Customer Learning,Development & Enablement Manager

Canto

86d

About The Position

As Customer Learning, Enablement & Education Manager, you will be the architect and driver of Canto’s Customer Learning and enablement strategy. Your mission is to educate & empower our customers—both new and existing—to fully understand, adopt, and get the most value from our SAAS platform. You will own and manage our Learning Management System (LMS) and develop scalable, impactful educational programs including a comprehensive Customer Academy. You will work closely with Implementation, Product Support, Customer Success, Product, and Customer Marketing teams.

Requirements

• Experience of supporting & driving customer learning in a SAAS Environment.
• 3+ years' experience in customer education, enablement, training, or a related field in a B2B SaaS environment.
• Strong experience managing a LMS platform (preferred Absorb) including structuring learning paths, uploading content, managing users, and reporting engagement metrics.
• Proven track record of designing and delivering effective customer training programs.
• Experience building and scaling a Customer Academy and certification programs.
• Hands-on experience writing, producing, and maintaining digital learning content—including video scripts, e-learning modules, interactive tutorials, quizzes, and guides.
• Proficient in eLearning content creation tools.
• Excellent written and verbal communication skills with a strong ability to translate complex topics into easy-to-understand training.
• Comfortable working cross-functionally with teams such as Product, Support, Implementation, and Customer Success.
• Strong project management skills with the ability to plan, prioritize, and execute multiple education initiatives.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Familiarity with graphic design and video editing tools.
• Experience designing for localized or international audiences, including translation and cultural adaptation.
• Experience with gamification techniques and applying them to learning paths to boost engagement.
• Optional professional certifications, such as: Certified Professional in Talent Development (CPTD), Certified Professional in Learning and Performance (CPLP), Instructional Designer certification, LMS vendor certifications.

Responsibilities

• Develop scalable training content including self-paced courses, certifications and video tutorials
• Launch and grow a Customer Academy with tiered learning paths for different personas (e.g., Admins, Power Users, Consumer Users) including best-practice and tips and tricks section to underline our 30+ years of experience in the DAM space.
• Partner with Product Marketing and Product Management to create training for new features, add-ons and releases.
• Collaborate with Implementation Managers to offload repetitive training tasks, freeing them to focus on strategic onboarding.
• Partner with Customer Success and Support teams to promote ongoing learning and product mastery across the customer lifecycle.
• Partner with Customer Success and Customer Marketing on creating education-driven campaigns to re-engage inactive users and drive product adoption across the customer base.
• Serve as an internal advocate for the voice of the customer in educational content.
• Design and execute Canto’s Customer Education and Enablement Strategy, aligned with business goals including onboarding efficiency, product adoption, and churn reduction.
• Own the LMS platform, including content strategy, configuration, maintenance, and reporting.
• Define key metrics (e.g., course completion, engagement, impact on churn) and report on program effectiveness.

Benefits

• Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success.
• Make an Impact – Your ideas and efforts directly shape our future—every contribution matters.
• Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale.
• Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie.
• Your Voice Matters – We foster open communication and transparency so every idea is heard.
• Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence.
• Balance that Works for You – We believe success comes from a healthy work-life harmony.
• Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us.
• A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 251-500 employees