Customer Lead Coordinator (Hot Inbound Leads)
About The Position
When customers reach out, you’re the first connection. You answer, qualify, and make sure they get scheduled with the right sales advisor quickly. If you’re organized, responsive, and comfortable on the phone, this role is for you. Customers contact us when they’re moving and need help setting up home services. Sales advisors close the deals — you make sure that customers and sales advisors connect. Customers love what we do. We’ve earned thousands of five-star reviews by making the move-in process simple. This is a high-activity coordination role. Expect steady calls, inbound inquiries, and constant communication with the sales team. What This Role Is Front-line customer interaction High responsiveness and urgency Structured but fast-paced Team-based and collaborative A key link in the sales process Who Thrives Here You’ll do very well if you: Respond quickly and don’t let leads sit unattendend Enjoy talking to customers without having to “sell” Stay organized even when juggling multiple conversations Are comfortable using CRM systems and scheduling tools Take pride in following through on tasks Strong backgrounds include: Customer service • Call center • Front desk • Appointment setting • Sales support • Administrative coordination Spanish/English bilingual preferred, but not required. MyUtilities is an established company expanding our Dallas team. We simplify the move-in process by helping customers set up electricity, internet, cable, security, and more in one place. Our processing team ensures every order is completed accurately and efficiently behind the scenes. If you’re organized, responsive, and like being the hub that keeps everything moving — apply today.
Requirements
- Respond quickly and don’t let leads sit unattendend
- Enjoy talking to customers without having to “sell”
- Stay organized even when juggling multiple conversations
- Are comfortable using CRM systems and scheduling tools
- Take pride in following through on tasks
- Customer service
- Call center
- Front desk
- Appointment setting
- Sales support
- Administrative coordination
Nice To Haves
- Spanish/English bilingual preferred, but not required.
Responsibilities
- Answer inbound calls from customers requesting help with home services
- Respond quickly to new lead notifications in the CRM
- Schedule conversations between customers and the right sales advisor
- Route leads correctly in the system so nothing falls through the cracks
- Follow up to make sure scheduled conversations actually happen
- Communicate with sales advisors and processing teams when coordination is needed
- Keep clean, organized documentation in our CRM
Benefits
- $42,000 annual salary
- Paid training
- Paid time off and paid holidays
- Medical, dental, and vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
