Barn2Door Careers

BARN2DOOR•Nashville, TN

2d•$44,000 - $50,000•Onsite

About The Position

Barn2Door is a high growth food+tech startup with HQ in Nashville, TN. We offer an all-in-one solution to help Farmers grow and manage their business. Barn2Door provides Software and Services to help Farmers increase sales, access more customers and save time. We are looking for people passionate about the intersection of local Food, Farming and Technology. Serving 1000’s of Farmers across all 50 states, our goal is to make it easy to buy local Food directly from local Farms. At Barn2Door, you’ll get to learn what it takes to build a startup business and participate in ongoing training and education, while also playing a critical role in our fast-paced growth. We have amazing offices, a vibrant office culture and an environment that promotes collaboration and professional growth. Barn2Door is building a team eager to improve access to local Food from local Farmers, while promoting good stewardship of our land and resources. Want to work hard, have fun and make a difference? Join us. In this Support role, you’ll be responsible for supporting Buyers as well as Farmers using the platform to make purchases and manage sales, inventory and deliveries. You will provide hands-on support including but not limited to troubleshooting technical issues and reporting bugs, assisting with DNS, implementing best practices, and proactively evaluating online sessions. To be successful in this ecommerce support role you need to be curious, detailed-oriented, collaborative, technology-adept and self-motivated. You will learn online tools, including but not limited to HubSpot (Customer Relationship Management software), DNS management, Jira, Slack, Stripe, Google Business Suite and Barn2Door’s platform. To best serve our Farmers, Support Specialist roles are currently M-F with light on-call but may include 5 day rotations in the future (Sun - Thurs, Mon - Fri, Tue - Sat).

Requirements

Experience in end-user support, preferable for an eCommerce and/or SaaS platform
A good understanding of CSM metrics and key performance indicators (KPIs)
A passion for training and communicating with customers, and the drive to help them be successful
Excellent communication skills both to engage customers and deliver feedback to your peers and management
Strong technical skills, and a willingness to quickly adopt new skills
A service-oriented, can-do attitude: you are able to stay enthusiastic, positive and focus on the go-forward strategy
Experience with and/or hunger to learn technology and productivity tools, such as G! Suite and Slack, Hootsuite, Squarespace, LuckyOrange and Barn2Door’s eCommerce platform
Detail-oriented, someone who seeks to exceed expectations on tasks and projects
Self-identified problem-solver, resourceful, humble - no task is too small
A highly motivated, focused self-starter (this isn’t a theory it’s a must)
A good communicator, collaborator and team member who looks to fill in gaps and make a difference
Willing to work with a high degree of independence and keen on working in a fast growth startup environment

Nice To Haves

Some experience managing a small team
food or farming domain knowledge and / or a passion for local farms and changing the food system

Responsibilities

Respond to Buyer and Farmer chat support
Script, record, and publish Learn Center videos to address common scenarios for Farmers and Buyers
Proactively review sessions to look for common issues and abandoned carts
Create bugs for the engineering team based on findings from reviews and customer reports
Provide product feedback based on common points of confusion or issues with customers
Test the Barn2Door platform as we deploy new features - report bugs and make product suggestions based on your experience
Willingly support other areas of the business - namely in Marketing, Sales and Success where your hard-work, positive attitude and detailed nature could be of value