Customer Invoice Specialist

Rinchem • Albuquerque, NM

22h

About The Position

As a Customer Invoice Specialist I, you will be the driving force behind our commitment to accuracy and exceptional customer service. Your efforts will ensure our customers receive a frictionless billing experience. Your attention to detail guarantees timely, error free invoices while your expertise positions you to be their go-to resource for all things billing.
WHY RINCHEM
Are you ready to embark on a thrilling career that combines innovation, efficiency, and global impact? Look no further than joining a leading chemical logistics and transportation company—Rinchem. As a vital player in this dynamic industry, you'll experience firsthand the unparalleled opportunities it offers. You’ll be at the forefront of revolutionizing supply chain management and ensuring the safe and reliable transportation of crucial chemicals worldwide. Work alongside a diverse team of experts, collaborating on cutting-edge solutions that drive sustainability, optimize operations, and adhere to stringent safety standards. With each day presenting new challenges and chances for growth, a career in chemical logistics and transportation promises not only a stimulating work environment but also a chance to make a lasting difference in the world.
Rinchem is an innovative chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity and pre-packaged chemicals, gases, and hazardous goods. Rinchem works with Fortune 500 and regional customers in exciting industries like semiconductors and electronics, biotech, pharmaceutical, aerospace and defense, and other manufacturing industries to streamline some of the most complex and demanding supply chains. Rinchem has active operations in the United States, Israel, South Korea, Taiwan, Ireland, and Malaysia.
Founded in 1976, Rinchem provides its customers with world-class warehousing, trucking, international freight forwarding, logistics technology, and data analytics to bring the highest performance and value to its clients’ supply chains. The company manages a diverse network of temperature-controlled and hazardous material warehouses in locations across the globe. Additionally, Rinchem has an extensive team of hazmat-trained drivers and a large fleet of specialty vehicles including temperature-controlled, hazmat-customized trucks and trailers. Rinchem’s transportation and warehousing network are linked through the company’s proprietary, web-enabled software Chem-Star® that provides customers with real-time visibility into inventory location and status.
In 2022, Stonepeak Partners, a leading alternative investment firm specializing in infrastructure and real assets, announced a definitive agreement to acquire a majority stake in Rinchem. This partnership allows Rinchem to tap into Stonepeak’s deep experience in owning and growing mission-critical infrastructure businesses globally. Join Rinchem and be part of shaping a brighter future for global technology.

Requirements

• High School Diploma or equivalent
• Ability to effectively communicate complex technical concepts, both verbally and written
• Exceptional communication and interpersonal skills
• The ability to convey complex information in a clear and concise manner to team members as well as individuals at all levels of Rinchem
• Proficiency in Microsoft Office Applications (Excel, Word)
• SAP
• BMS (Billing Management System)
• Ability to escalate important issues to Supervisor
• Read, write, speak, and comprehend the English language
• See both distance and details at close range, within a few feet of the observer (with or without corrective lenses)
• Identify and understand the speech of another person (with or without a personal auditory hearing device)
• Work a flexible schedule to meet the needs of the business, including occasionally arriving early, staying late on a moment’s notice

Nice To Haves

• Previous billing experience
• Great customer service skills (internal and external)
• Ability to enter data accurately
• Ability to follow written instructions
• Problem solving skills

Responsibilities

• Perform customer invoicing accurately and on time each month for assigned customers
• Follows documented billing instructions
• Prepares invoicing worksheets for review and approval
• Compares current invoices to previous invoices to identify any potential errors anomalies
• Troubleshoots customer billing questions and potential discrepancies
• Refers all questions about contract pricing to supervisor
• Cross trains with other Customer Invoice Specialist to ensure coverage during vacation or other absences
• Any other duties within the billing department that create value for our customers to ensure that Rinchem remains the provider of choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED