PwC-posted 3 months ago
$77,000 - $202,000/Yr
Full-time • Mid Level
Florham Park, NJ
5,001-10,000 employees
Professional, Scientific, and Technical Services

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.

  • Translate client requirements into agentic workflows, prompts, logic, tool calls, and escalation rules
  • Define end-to-end logic for customer journey from intent recognition through resolution
  • Apply conversation design and UX principles to craft on-brand dialog for chat and voice channels
  • Design and implement metrics to measure performance outcomes
  • Facilitate workshops with stakeholders to gather insights
  • Leverage analytical skills to enhance customer journey experiences
  • Drive improvements in customer interactions through innovative solutions
  • Work with team members to promote project success
  • Analyze data to inform decision-making and strategy
  • Maintain a focus on delivering exceptional results
  • Bachelor's Degree
  • At least 3 years of experience in data analysis
  • Systems thinking with clear logic and KPI focus preferred
  • Excelling in clear communication for client interactions
  • Designing and implementing LLM or Generative systems
  • Evaluating performance and iterating for improvement
  • LLM/prompt fluency experience designing and implementing LLM or Generative systems
  • Medical
  • Dental
  • Vision
  • 401k
  • Holiday pay
  • Vacation
  • Personal and family sick leave
  • Annual discretionary bonus
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