Customer Intelligence Unit Senior Manager

Choice Bank•Saint Louis Park, MN

19d

About The Position

The Customer Intelligence Unit Senior Manager is responsible for the oversight of the Special Coverage Unit which consists of Senior EDD analysts reviewing the Mercury customers with the highest transaction volumes and referrals from Choice’s FIU, CIU and QA teams. This position reports directly to the Customer Intelligence Unit (CIU) Director.

Requirements

10+ years of diversified financial crimes compliance experience within one or more regulated large-bank financial institutions or consultancies, experience related to the Digital Asset, Money Service Business, Third Party Payment Processors or other High-Risk industries preferred
Proven track record of BSA/AML program transformation in a regulatory response or business-as-usual environment
Experience with Fintech, Digital Banking, and/or Banking-as-a-Service (BaaS) partner oversight
Technical proficiency and system knowledge across the BSA/AML ecosystem (e.g., KYC, sanctions screening, customer risk rating, enhanced due diligence)
Experienced communicator with regulatory agencies and executive leadership
5+ years of experience managing people, teams, and program budgets
Bachelor's degree
This position requires travel to support business needs, including team collaboration, internal trainings, and cross-functional initiatives. The frequency and duration of travel will vary based on organizational priorities and team needs.

Nice To Haves

CAMS, CFE, CFCS, or equivalent certification preferred

Responsibilities

Oversee KYC activities, including transaction analysis, across the Bank’s FinTech program’s Special Coverage Unit which focuses on the highest risks across Customers, Products/Services, and Geographies
Help support the Bank’s Operating Model to strengthen Second Line of Defense level program controls by establishing and managing a specialized group of resources with elevated experience/skillset to perform KYC activities for customers with the highest transaction volumes and customer referrals from Choice’s FIU, CIU, and QA teams into a centralized KYC program
Help develop a comprehensive Quality Control (QC) process and perform 2nd level review of the EDD reviews performed by Fintech Partners
Work closely with the Bank’s Quality Assurance (QA) function, identifying, implementing, and training on CIU process enhancements
Serve as a Subject Matter Expert (SME) for Special Coverage Unit EDD analysts
Evaluate and monitor staffing capacity and production metrics for Special Coverage Unit EDD analysts
Developing relationships with key internal and external stakeholders, including external consultants, IT staff and senior management to serve FinTech partners
Provide thought leadership and advancement of the KYC program by leveraging technology and enhancing the Bank’s capabilities to support growth
Perform annual performance reviews for all Special Coverage Unit EDD analysts
Support internal audit and regulatory agency reviews of the program by maintaining evidence of ongoing enhancements
Ensuring identified program issues and risks are appropriately remediated
Adapt to changes in EDD population, regulatory commitments, internal compliance commitments, etc., as appropriate
Ensure adequate capacity planning/workload prioritization across Special Coverage Unit EDD analysts relative to identified targets, SLAs and Regulatory commitments
Fostering an innovative and inclusive environment while playing an active role in counselling and mentoring junior colleagues
Driving high quality work products within expected timeframes and budget
Monitoring progress, managing risks and ensuring key stakeholders are kept informed on progress and outcomes
Building and growing relationships with FinTech partners and throughout the financial crimes compliance industry
Understanding and being able to analyze key aspects of anti-money laundering, sanctions, anti-bribery and corruption, and other financial crimes regulations
Conduct regular one-on-ones and coach to success (i.e. help them win)
Set expectations by defining the desired results and trusting the process to the employee
Listen to employee feedback – what’s working, what’s not – support them in making positive changes and provide them with adequate resources
Invest in the employee’s professional and personal development through intentional allocation of time to learning and professional opportunities
Catch employees being successful and deliver timely, individualized recognition