Customer Integration Specialist
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About The Position
At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we’d love to hear from you! The Customer Integrations Specialist (CIS) is responsible for onboarding, training, and supporting professors adopting Macmillan Learning products by integrating with their native Learning Management System. The CIS is integral to the growth of the business as the importance of LMS integration grows. The most important period for a new adopter is the initial training, on-boarding, and course setup to ensure a successful start to the semester. The CIS works with the adopting instructor to ensure their course is properly integrated and set up following industry best practices. The CIS facilitates internal communication between editorial, marketing, technology, product development, and customer support, working strategically to develop technology initiatives cross-functionally at Macmillan Learning.
