Customer Inspector
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About The Position
As a Customer Inspector, you will be responsible for reacting to incidents raised by our customer services unit, the wholesale service desk, retailers, and our billing department. Your day will be scheduled via an electronic diary based on an emergency, target date, and appointment basis to meet both business and customer expectations. This will involve working closely with the Schedulers to manage your workload efficiently and effectively. Day to day, you will follow this schedule, which will see you attending customer homes to carry out the initial customer inspector survey which may include meter installations, customers experiencing issues with their private supply pipe, and job requests for the assets on our network. You will raise additional follow-up works as required. The role will see you interacting daily with customers, including non-household suppliers, therefore you must ensure the highest standard of customer service is delivered at all times. You will also ensure all work is carried out in line with policy, procedure, and best practice to maintain the safety of yourself and our customers. Should customers have an issue with their water supply or a leak, you will see to that customer to ensure the issue is resolved as promptly as possible.
