Customer Insights Internship

SymphonyAI•Boise, ID

2d•Remote

About The Position

SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. We are now hiring a Customer Insights Intern to join our team! This isn’t your “make copies and sit in on calls” internship. You’ll be embedded in real client work from day one — digging into customer data, surfacing insights that actually change how retailers make decisions, and learning to tell stories that make people act on what the data is saying. We’re an AI-first, AI-fast team obsessed with helping grocery retailers truly know their customers. We sit at the intersection of insights, technology, and strategy — and we move fast. You won’t just be joining a project. You’ll be joining a team with a real culture: one that assumes positive intent, celebrates wins, embraces failures as fuel for growth, and believes feedback — given well — makes everyone better. And here’s something a little different: you’ll also get to break things — on purpose. As part of our AI product testing efforts, you’ll stress-test our tools, find the edges, surface bugs, and push our technology to see where it holds up and where it doesn’t. If you’ve ever wanted to be the person who finds what everyone else missed, this is your moment.

Requirements

Academic training in a relevant area: business, analytics, data science, marketing, or food & retail
Strong interpersonal skills and ability to work remotely with a team
A genuine desire to learn about food retailing, analytics, and client service
Self-starter who proactively looks for solutions and is not afraid to ask questions

Nice To Haves

Active use of AI tools (ChatGPT, Claude, Gemini, Copilot, etc.) in day-to-day work or study
Experience with Excel, Power BI, SQL, or data visualization tools
Work experience in retail, client service, analytics, or data science
Experience stress-testing software, QA, or product feedback — even informally

Responsibilities

Use AI-powered tools and BI platforms (including our proprietary Symphony RetailAI suite) to answer real business questions for some of the country’s largest grocery retailers.
Help prepare, clean, and organize data so the team can move quickly and confidently on project work.
Contribute to deliverables — from client presentations to training materials — with a storyteller’s eye for clarity and impact.
Support training sessions with retail client teams on our SRAI solutions.
Rigorously stress-test our AI tools — try to break them, find the edges, and document what you find.
Surface bugs, inconsistencies, and usability gaps in our product — and bring clear, actionable feedback to the team.
Think like an end user: explore edge cases, test unexpected inputs, and push features in ways real clients might.
Participate in Teachbacks — both learning from the team and sharing what you discover along the way.
Contribute to internal projects: best practice documentation, process improvements, and team knowledge-sharing.
Bring fresh, diverse perspectives to how we think about problems — we actively want ideas that challenge our initial thinking.

Benefits

Real experience at the edge of AI and retail analytics – plus a team that invested in you. We set aside time for mentorship, career planning, and personal development because we believe your growth is part of our growth. You’ll leave with hands-on experience using AI and analytics tools that are shaping one of the most competitive industries in the world – and a team behind you that celebrated your wins and helped you grow from the rest.

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