Customer Insights Graduate Intern

Penske • Reading, PA

8d

About The Position

Penske moves the world forward, and we are building a modern customer insights capability to better understand our customers and inform decisions across the business. The Customer Insights Summer Intern (Graduate Level) will contribute to research, analysis, and insight development that directly support customer experience and business priorities.

This role is designed for a graduate-level student and combines ownership of a defined summer project with opportunities to support ongoing research initiatives. The intern will work closely with experienced insights professionals to apply research methodologies and translate findings into clear, actionable insights.

Why This Role:
Penske is an industry leader with a long history of operational excellence and customer focus. Today, we are investing in customer experience, insights, and innovation. This internship offers the opportunity to contribute meaningfully to that work while building practical skills in applied research, analysis, and executive communication.

These opportunities will be full-time (40 hrs. per week), generally Monday through Friday from 8:00am to 5:00pm for approximately 12 weeks (May – August). Eligible candidates must be full-time graduate level students.

In addition to responsibility for various assignments and projects related to Marketing, all Interns will participate in Penske's Cooperative Internship Program. This is an extremely hands-on, robust program where all Interns will participate in events throughout the summer program that revolve around the three main pillars of the program: Community Service, Social Networking, and Professional Development.

About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Responsibilities

• Conduct qualitative and quantitative research in support of customer experience and business decisions.
• Design, analyze, and interpret surveys and other research inputs.
• Synthesize customer, operational, and market data into clear insights and opportunity areas.
• Own a defined summer project from problem definition through final recommendations.
• Support additional research initiatives to gain exposure across methodologies and stakeholders.
• Contribute to the evaluation of research tools, methodologies, and ways of working.
• Develop executive-ready summaries, reports, and presentations that communicate insights clearly.
• Other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern