Customer Insights Analyst

B&H Photo Recruiting Department • New York, NY

4d

About The Position

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!
Job Overview:
Customer Insights Analyst will be responsible for the design, development, maintenance, accuracy, and timely delivery of reports and analysis to meet departmental, and company needs requirements.
Essential Responsibilities:
This position supports Customer Insights initiatives through quantitative and visualized reporting. The Analyst will provide the Customer Insights manager with critical reports and analysis focused on Customer Experience data gathered throughout the organization.

Requirements

• STATISTICAL MODELS: Hypothesis Testing, T-tests, Chi-Squared Test, Linear Regression
• PROGRAMMING: SQL, Python, Pandas, Gensim
• MACHINE LEARNING: Regression, Classification, Clustering, Topic Modeling
• SOFTWARE: Medallia, Stata, MicroStrategy, Excel, PowerPoint, Jupyter Notebook, Aqua Data Studio, GitHub,
• REPORTING: Ability to report and communicate complex issues and research findings clearly and concisely.
• PROJECT MAINTENANCE: The ability to effectively manage multiple projects is critical to success.

Nice To Haves

• Training and experience in data science, analytics, data interpretation, and report design.
• Proficiency with some version of SQL is preferred.

Responsibilities

• Assists in developing, generating, and distributing daily, weekly, and monthly reports as needed.
• Creation of intuitive charts and graphs for visual indication of weekly/monthly/quarterly trends analysis.
• Use analytic skills and techniques to identify trends and correlations between the Customer Experience and the business strengths, weaknesses, and opportunities. These include statistical analysis.
• Ad Hoc data analysis and report creation as per business needs.

Benefits

• competitive salaries
• medical benefits
• a 401K plan
• employee discounts
• opportunities to grow within a high-energy, low-attitude environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed