Customer Information Specialist/ Team Lead - Remote in AZ, CA, CO, ID, NV, TX, or UT

Zions Bank • Midvale, UT

283d • $22 - $28 • Remote

About The Position

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities. ETO is committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future, DEI, and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business. Together we are building a culture that values diversity, celebrates growth, and creates a space of belonging for all our team members. Our people are what set us apart and make us great. We are currently accepting applications for a Customer Information Specialist/ Team Lead. This position is remote within the Zions footprint, AZ, CA, CO, ID, NV, TX, or UT. The schedule will be Monday-Friday 8:30 am-5:00 pm MST.

Requirements

• Requires High School diploma or equivalent.
• 6+ years of data entry, typing or ten key experience or 3+ years of CIF experience.
• Advanced knowledge of CIF department processes, 10 key, data entry, typing and PCs.
• Excellent customer service, diplomacy, good judgment, and communication skills.
• Ability to train staff, research, and solve problems and promote staff development.

Responsibilities

• Function as a team lead, train, or assist lower level employees.
• Support management and staff to meet department service levels.
• Train staff, monitor calls, and quality control.
• Assist with scheduling staff.
• Research possible errors and handle problems as needed.
• Be responsible for data entry of customer account information for various accounts.
• Maintain accounts by performing various updates such as name and address changes.
• Maintain standardization of the Customer Information Files (CIF) dictated by policy and procedures.
• Handle telephone customer service calls from branches and other departments.
• Correspond with clients or bank personnel.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Management of Companies and Enterprises
• Education Level: High school or GED