Customer Information Data Analyst

Quinn Company • Whittier, CA

92d • $68,640 - $81,319

About The Position

Quinn Company, your local Caterpillar store, is hiring a Customer Information Data Analyst in City of Industry, California. Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines. As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time. Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture. The Customer Information Data Analyst position champions the corporate customer database at Quinn. Executes various tasks associated with the implementation and ongoing delivery of Sales Link and customer data within DBS. Executes implementation and ongoing support of customer onboarding processes and system data quality. Tasks associated include communication, training, analysis, and utilization of Sales Link. Administer the Texada software system application.

Requirements

• Bachelor's degree from a four-year college or university.
• 1 to 3 years of extensive hands-on software implementation and sales experience and/or training; or equivalent combination of education and experience.
• CRM experience or equivalent preferred.
• Expert Excel skills required.

Responsibilities

• Create, maintain, train, and enforce policies and procedures for handling customer information.
• Support strategy, analyze and report data quality opportunities with Caterpillar Trifecta compliance and core customer contact information including but not limited to complete name, phone numbers, job title, email address.
• Audit sales records, confirm and report customer activation and utilization of Caterpillar’s digital channels.
• Support marketing strategies by providing targeted machine and customer contact information for on-going campaigns.
• Support strategy, analyze and report opportunities for Part.Cat.Com and Cat Central customer utilization.
• Support strategy, analyze and report opportunities for Product Link connected/non-connected fleet and utilization of Caterpillar’s VisionLink.
• Support strategy, analyze current usage and report opportunities to increase Quinn effectiveness with S·O·S services.
• Track customer utilization of Cat Credits.
• Support strategy, analyze and report opportunities with additional services and offerings including Customer Value Agreements and equipment rentals.
• Administration of tracking reports and KPIs to ensure customer support and activations is executed as per approved guidelines.
• Provides Sales Link and Sales Funnel training and education based on user role within the organization.
• Delivers management of Customer information reporting systems.
• Supports ongoing CRM system enhancements.
• Reports and coordinates the resolution of CRM system related opportunities and reported issues with technology vendors.
• Encouraging and supporting use of Texada software throughout organization.
• Analyze customer database, revenue and opportunity data to create customer leads and understand customer trends.
• Assist dealership with adherence to Caterpillar's operational excellence programs.
• Identify and correct variances in customer information such as duplicate entries, inter-customer relationships, and conversion of prospects to customer accounts.
• Travels to Quinn, Caterpillar, and customers' sites as required.
• Directs and advise others as it relates to Sales Link related activities.
• A fit with Quinn Company's performance driven culture.

Benefits

• Equal Opportunity Employer M/F/V/DV
• Affirmative Action Plan to promote the employment and advancement of members of covered groups.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees