Customer Implementation Manager

Quantum Workplace • Omaha, NE

2d

About The Position

Quantum Workplace helps leaders build thriving teams—teams that are aligned on what matters, empowered to contribute, growing through development, and valued for the work they do. We help make that happen through a connected talent platform that gives leaders a clear view of what’s happening across their teams. With more than 20 years in the HR technology space, we’ve partnered with thousands of organizations to help leaders turn insight into action that strengthens employee connection, performance, and business outcomes.

At Quantum Workplace, our people are our greatest lever for impact. We bring grit and hustle to our work, take ownership, and focus on doing work that matters. We pair that with care and flexibility—supporting people as whole humans and making space for work that’s meaningful and sustainable.

We are looking for a full-time Customer Implementation Manager who loves getting customers set up on the right track for long-term success in our software. The role of the CIM is to guide customers through the onboarding process while providing an excellent customer experience. They are responsible for scheduling and leading all onboarding meetings and training, serving as the tactical point-of-contact to software launch.

Requirements

• Technical aptitude and ability to learn software programs
• Strong communication and interpersonal skills, both written and verbal; effectively use email, phone calls, and meetings to make decisions and resolve problems
• Ability to explain technical situations in non-technical terms
• The skills to be personable, patient, and empathic when working through customer issues and escalations
• The ability to manage multiple priorities while maintaining strict attention to details
• Energy and are self-motivated; a team player who is a proactive and creative problem solver
• Experience working cross-functionally in a team-oriented environment – emphasizing overall success over individual responsibilities
• A desire to learn, take initiative, and deliver results

Responsibilities

• Effectively oversee the simultaneous implementation of multiple customers, maintaining a daily task list to ensure timely delivery of value
• Act as a liaison between internal and external team members to deliver on the project scope and ensure customer satisfaction
• Facilitate customer meetings to collect information, work through onboarding activities, and provide updates on onboarding progress
• Present technical information both verbally and written to technical and non-technical audiences
• Collaborate with Customer Success Managers by providing status updates on onboarding, making them aware of any issues or escalations that may cause onboarding to miss key deadlines
• Conduct trainings and demonstrate product functionality to existing customers
• Resolve customer issues, alone and through collaboration with other teams; approach all situations with curiosity and creativity
• Maintain high level of expertise and technical proficiency in our product
• Partner with the Product teams during new product and feature launches to ensure you understand how they will apply to the customer’s technical needs
• Advocate for the customer by taking their feedback and sharing it with other departments to improve processes and product offerings that impact the customer experience
• Continuously look for opportunities to improve implementation processes
• Contribute towards the development of a strong team environment by upholding high work standards
• Go the extra mile to ensure our customers are successful
• Occasional travel (≤5%) may be required to visit customers, attend onsite workshops, or participate in company events.

Benefits

• Health Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + Telehealth
• Dental & Vision: We cover 100% of premiums for employees
• 401k: We match 100% of contributions up to 4% and you're fully vested on day 1
• Additionally, our benefits include parental leave, PTO, summer hours, zoo membership, and more.
• Annual professional and wellness development allowance – conferences, books, gym reimbursements, workout equipment, and more!
• Our Omaha office has an on-site fitness center - free for Qwirk use
• Monthly manager-employee lunches for goal planning and development
• Zoo membership to your closest zoo
• Remote work stipend for 100% remote Qwirks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed