Customer Implementation Manager - Georgia or Remote

Mansfield Oil Co Of Gainesville-posted 6 months ago
Full-time • Mid Level
Gainesville, GA
Petroleum and Coal Products Manufacturing
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As a Customer Implementation Manager at Mansfield Energy, you'll play a pivotal role in driving the success of our most complex customer programs. Your mission is to orchestrate the seamless onboarding and implementation of these programs, a task that demands a profound understanding of Mansfield's diverse service offerings and cutting-edge technology solutions. This is more than a job; it's a dynamic journey that requires not only your expert knowledge but also exceptional skills in customer engagement, vendor management, internal collaboration, and data analytics. In this role, you are the bridge between our innovative solutions and the needs of our valued customers, forging lasting relationships and ensuring the realization of their objectives. Are you ready to lead the charge in transforming industries, driving customer satisfaction, and shaping the future of energy solutions?

  • Initiate and conduct proactive discovery sessions with customers to gain comprehensive insights into their unique needs and objectives.
  • Recommend, create, and implement customer-centric business solutions aimed at enhancing customer satisfaction, boosting retention rates, and identifying upselling opportunities.
  • Collaborate closely with product management stakeholders to promote and deliver best-in-class solutions and processes to both internal teams and external customers.
  • Stay at the forefront of industry trends and emerging opportunities, acting as a trusted consultant to customers.
  • Leverage PMO resources to meticulously plan and execute activities within the digital vision.
  • Serve as the point of escalation for internal stakeholders requiring inter-departmental coordination to meet customer requirements.
  • Utilize in-depth product knowledge to provide technical assistance to customers.
  • Identify and implement opportunities to upsell complex programs to existing customers and prospects.
  • Ethically and professionally represent Mansfield Energy, our products, and programs to customers.
  • Provide regular feedback and strategic guidance to executives, keeping them informed about customer needs and market dynamics.
  • Distribute project timelines, expectations, and desired outcomes to both internal and external stakeholders.
  • University degree or minimum ten (10) years equivalent professional experience.
  • Minimum ten (10) years of experience in the Energy sector, with additional benefit if experience is specifically in the Transportation Fuel market.
  • Demonstrated understanding of formal implementation and project management methodologies.
  • Skills to work with customer and internal project management team to identify, assess, and document overall project requirements.
  • Strong time management, organizational, problem-solving, and customer service skills.
  • Proven ability to build and maintain client relationships and firm commitment to project success.
  • Ability to translate client needs into well-defined and achievable development tasks.
  • Superior people skills, team oriented, fast learner, very personable, and ability to listen.
  • Detail oriented, creative, self-starter.
  • 40-hour on-site work week
  • Some travel required
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