Customer Growth Solution Architect

Tricentis • Atlanta, GA

356d • Hybrid

About The Position

As a Customer Growth Solution Architect, you will work closely with customers to design, implement, and adapt a strategic roadmap that aligns with their evolving business quality engineering transformation objectives. This role emphasizes the strategic and hands-on aspects of quality engineering, with support from product specialists who provide deep technical expertise in the Tricentis product portfolio. You will ensure that early milestones provide quick wins, reinforcing the product's value, and setting the stage for long-term customer growth.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.
• 5+ years of experience in architecting and implementing quality frameworks using Tricentis products portfolio and advanced testing methodologies.
• 3+ years of experience consulting on quality engineering roadmaps and delivering measurable outcomes.
• Strong leadership, customer relationship management, and decision-making skills.
• Strong analytical skills with experience in usage data analysis, KPI development, and value analysis.
• Excellent communication skills, capable of articulating complex technical concepts and business benefits.
• Expertise in agile development and continuous integration/continuous development processes.
• Self-motivated and disciplined; ability to work independently with limited supervision in a hybrid work environment.

Nice To Haves

• A master's degree in computer science, Information Technology, or a related field.
• Senior-level consulting experience within Fortune 5000 companies.

Responsibilities

• Craft outcome-based value roadmaps to drive adoption and ensure technical alignment with customer business goals.
• Establish strategic checkpoints to review the product's impact on the customer business and realign as necessary with evolving customer needs.
• Capture and communicate success stories, highlighting the impact on customer business backed by business metrics and outcomes.
• Assist the account team in identifying opportunities to enhance value gains by adopting the Tricentis product portfolio corresponding to evolving customer use cases.
• Proactively mitigate retention risk by monitoring customer health scores and identifying early churn signs.
• Implement and execute preemptive action plans to address potential issues using value strategy and roadmaps.
• Work closely with product strategy and account teams to review customer feedback and identify opportunities for product enhancements.
• Develop adaptable, high-value quality frameworks tailored to customer goals, utilizing advanced Tricentis tools and expertise in testing methodologies.
• Define quantifiable KPIs to monitor and demonstrate Tricentis portfolio impact on client quality goals.
• Collaborate with Tricentis Professional Services to offer tailored advanced enablement and define standards and best practices.

Benefits

• Market competitive salary + success-oriented commission / bonus
• Supportive and engaged leadership team.
• Career path and professional & personal development.
• 401(k) / pension plan, full benefits package available.
• Hybrid work environment.
• Personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees