Customer Growth Sales Manager, SMB

Klaviyo • Denver, CO

282d • $138,000 - $138,000 • Hybrid

About The Position

The SMB Customer Growth Sales Manager will be responsible for hiring, training, coaching, and leading a team of ~7-9 Account Executives. The SMB segment includes Klaviyo's install base customers who each drive $2.5-30M in annual revenue. The manager will constantly raise the bar of excellence in hiring, development, holding direct reports accountable to KPIs, operating highly effectively cross-functionally, and providing Senior Sales Leadership with accurate forecasts and any notable updates or learnings from the field. Our past three Quarterly Earnings Reports have highlighted SMB Customer Growth work, cross-sell sales growth excellence, and specific customers sold by this organization. This is an opportunity to lead a team that is immediately impacting the growth of Klaviyo as a public company. This is a hybrid position based in our Denver office, with the expectation of 3 days/week in-office. The on-target-earnings include a 60% base salary and 40% uncapped variable, plus restricted stock units and benefits.

Requirements

• 3+ years of Sales Management experience leading sales teams that require both complex and transactional deal cycles
• Proven track record of being a consistent top sales performer with a multi-product/platform sales process - experience in the MarTech or Ecommerce space is ideal
• Highly organized, process driven, and cross-functional relationship builder
• Comfortable being uncomfortable in an extremely fast paced, constantly changing growth environment
• Displays ownership of their team/business with an operationally driven management operating cadence
• Passionate about training, coaching, leadership, and development
• Confident and comes to the table with a learning mindset and point of view around sales excellence
• Highest caliber sales professional with experience managing multiple internal and external stakeholders
• Willing to travel 1-2X/qtr for marketing events, leadership offsites, conferences, customer on-sites
• Data-driven, detail oriented, organized, and a self-starter

Responsibilities

• Recruit, interview, hire, train, and retain top talent
• Train, develop, and build out an ongoing skills analysis aimed at designing a scalable curriculum for improvement/advancement
• Manage the accuracy of the forecast and identify lead indicators of success
• Drive efforts in generating and closing cross-sell and upsell opportunities
• Collaborate across various internal teams to ensure a positive customer experience and a progressive internal workflow
• Oversee and inspect the daily workflow of your team in order to promote KPI accountability and identify coaching opportunities
• Identify and address gaps in performance or areas for improvement and build strategic coaching plans
• Lead weekly 1:1s with direct reports and weekly team meetings that motivate and enable the team around key objectives
• Provide constructive and timely performance evaluations
• Share constructive and timely career development discussions
• Handle discipline and termination of employees in accordance with company policy

Benefits

• Medical, dental and vision coverage
• Health savings accounts
• Flexible spending accounts
• 401(k)
• Flexible paid time off
• Company-paid holidays
• Culture of learning that includes a learning allowance
• Access to a professional coaching service for all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Publishing Industries