Customer Growth Intelligence Consultant

Backblaze External Website•San Mateo, CA

12h•$57 - $83

About The Position

Backblaze is engaging a Customer Growth Intelligence Consultant for a focused, 10–12 week engagement to design and operationalize the data, signals, and programs needed to identify which customers are ready for expansion — and how to act on it at scale. This is a build-and-enable role, not a steady-state operations position. You will work hands-on across data sources, systems, and workflows to create durable insights, automation, and reporting that powers post-sales growth across Customer Success, Support, Sales, and Marketing. Success in this role means that by the end of the engagement; Backblaze has clear expansion signals, scalable digital motions, automated insights, and role-based routing that internal teams can own long-term.

Requirements

6–10+ years in Customer Success Analytics, Revenue Analytics, or Growth Intelligence roles
Strong experience working across post-sales data (usage, support, intent, CRM)
Hands-on Salesforce experience, including workflows and routing logic
Experience building forecasting models and customer segmentation frameworks
Familiarity with tools such as Zendesk, Gong, ZoomInfo, G2, Tableau, or similar
Strong analytical skills with the ability to translate complex data into actionable insights
Comfortable operating independently in a fast-moving, ambiguous environment
Highly execution-oriented — you build, test, and ship
Systems thinker who connects data, signals, and actions
Pragmatic and outcome-focused
Strong cross-functional collaborator
Disciplined about documentation and clean handoffs

Responsibilities

Design and launch a Weekly Customer Signal Digest combining: Product usage trends Intent data (e.g., G2, ZoomInfo) Support signals (Zendesk) Role-based recipient target alignment Commercial activity (Salesforce, Gong)
Define clear “ready for expansion” indicators based on usage growth, intent strength, engagement patterns, and support signals.
Create tiered customer segmentation blending usage, intent, account profile, and lifecycle stage.
Pull, normalize, and analyze data from: Product usage systems Salesforce (accounts, opportunities, renewals) Zendesk (ticket volume, sentiment, severity) Gong (commercial and relationship signals) Tableau or BI tools
Build a usage forecasting model to project customer growth, consumption patterns, and expansion potential.
Ensure insights are explainable, scalable, and operationally useful.
Create or enhance dashboards that surface: Expansion-ready accounts Growth vs. risk signals Usage acceleration or saturation trends Segment-level opportunity insights
Design reporting for multiple audiences, including CS leadership, CSMs, growth roles, and executives.
Ensure outputs are actionable and usable for executive reporting, CSM prep, sales handoffs, and customer-facing discussions.
Design and automate digital expansion programs, in partnership with Marketing and Customer Success, including: Trigger-based outreach Usage-driven campaigns Intent-based plays
Build automated routing logic to direct expansion signals to the appropriate role, including: High-touch CSMs Pooled or digital CS roles Technical or support-led motions
Build automated, QBR-style customer summaries at scale that combine: Usage insights Support history Relationship and engagement signals Expansion indicators
Ensure summaries are easy to consume and reusable across internal and customer-facing workflows.
Deliver clear documentation and handoff materials to enable long-term ownership by internal teams.