Customer Fulfillment Manager

GE Vernova

3d•Remote

About The Position

The Customer Fulfillment Manager is responsible for pacing, financial setup, financial management (planned and extra work), good receipt of vendor invoices, customer invoicing, and closeout of Field Service projects within the Steam Power Services Industrial segment. This role ensures accurate forecasting and profitable delivery of field service projects while maintaining high levels of customer satisfaction. The position serves as the primary interface between finance and Field Service Operations roles (CSM & OM) driving operational excellence, budget adherence, and financial performance.

Requirements

Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role
Knowledge & experience within the power generation services, industrial, manufacturing industry
Domain knowledge of field services requirements and transactional steam turbine and generator outages
Strong quality background
Knowledge of Enterprise Resource Planning (ERP) systems SAP / OneSteam
Proficient in MS Office Suite with ability to learn and adapt to new systems, including cloud based customer invoicing portals quickly
Good financial knowledge and commercial / contractual experience
Demonstrated communication & organization skills
Strong interpersonal skills
Self-motivated performer

Nice To Haves

Strong oral and written communication skills.
Demonstrated ability to analyze and resolve problems.
Ability to document, plan, market, and execute programs.
Established project management skills.
Experience with GEV SPS application, Outage Assistant (OA)

Responsibilities

Own financial pacing for assigned customer base.
Own cost classification, billing and collections for assigned customer portfolio
Be responsible for supporting Customer Service Manager (CSM) and Outage Manager (OM) with outage planning, internal service partner purchase orders (POs), and external vendor requisitions
Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base
Collect time sheets from vendors and suppliers; calculate and generate invoices for billing
Be responsible for organizing Post Outage Reviews
Update and maintain input in GE’s OneSteam ERP system and WBS structure.
Serve as SME for financial elements of Outage Assistant (OA)
Support CSM as needed in customer communication, outage closeout and customer relationship deliverables

Benefits

medical
dental
vision
prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off